Communications Specialist (Police Dispatcher)

Sedona, AZ
City of Sedona

Salary: $24.83 – $35.84/hour

Position Summary:

Candidates must have excellent data entry skills, be highly organized and detail oriented, possess good customer service skills, and work well in a team environment.

This position performs variety of dispatching duties for emergency and non-emergency calls; operates a variety of communication equipment including radios, telephones, and computer systems; gathers, receives, enters and interprets data and information.

Essential Functions:

1. Receive emergency and non-emergency calls for service; dispatch field units accordingly or refer callers to appropriate resource; determine nature and location of call; determine priority of calls and dispatch units accordingly; direct non-emergency callers to appropriate agency; provide information to callers.

2. Maintain awareness of field unit activity within the computer aided dispatch system (CAD); communicate with field units through radio in accordance with FCC regulations; maintain status and location of units on patrol; monitor fire department frequency for emergency traffic requiring police involvement.

3. Enter, update and retrieve information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information.

4. Prepare and compile a variety of statistical and crime reports as required and requested; answer questions and provide information to walk-in traffic and phone callers regarding police procedures and policies.

5. Perform general clerical duties as assigned including preparing correspondence and reports, filing, indexing, and record keeping; maintain a variety of logs relating to public safety activities.

6. Respond to and document requests for warrants; verify and file warrants; document vehicle impoundment information; receive criminal histories on arrests.

7. Ability to work in organized team efforts and assist in problem solving work related issues for continuous improvement in work efforts. Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner.

8. Maintain or perform website content function within assigned role.

Requirements:

  • Two years of increasingly responsible communications or dispatch experience preferred.
  • Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable.
  • Possess or obtain, and maintain a Level A Terminal Operator Certification.