Communications Specialist – Emergency Dispatcher

Salary: 24.17 ($50,264.07) to $31.53 (65,583.21)

Position Summary:

Performs highly responsible communications work in receiving and dispatching Police, Fire, EMS, DPW routine and emergency calls and messages to the appropriate authorities and personnel for the Communities of Hollis Brookline and Mason. Maintains and retrieves records and file information for dissemination all public safety personnel.

Essential Functions:

1. Receives emergency and routine requests for assistance. Ascertains the nature of requests and dispatches the appropriate service units in accordance with established protocol.
2. Dispatch Police, Fire, EMS, DPW and other department vehicles to designated areas upon request; maintain written records with the assistance of Computer Assisted Dispatch (CAD), a computer software program of the whereabouts of all personnel/vehicles in service.
3. Operates and monitors a variety of communication and alarm system equipment including telephones, radios, computer terminals, closed circuit video system and SPOTS.
4. Exercises tact and judgment in dealing with emergency situations. Relays and receives further instructions from police, fire or ambulance personnel at an emergency scene.
5. Ability to multi-task in a high stress environment answering multiple radio channels and phone lines.
6. Monitors closed circuit television system in order to ensure station security and the proper supervision of confined persons.

Requirements:

• Must have a high school diploma or equivalent. Experience with Computers, office equipment and communications equipment are desirable.
• Must become certified as a Public Safety Telecommunicator#1 and NLETS/SPOT Certified within 1 year of employment.
• Monthly in-house training and specialized training may be required.