Communications Operator

Edinburg, TX
Edinburg Police Department

Salary: $17.86 per hour.

Position Summary:

The purpose of this position is to utilize the department’s communication system to process emergency and non-emergency calls and requests for service, and coordinates the response for law enforcement and fire department via two-way radio. Other duties include communicating with emergency personnel, obtaining information, performing data entry, recording warrants, stolen vehicles and property, runaways and protective orders into a national database, utilizing computer systems, dispatching appropriate department personnel to various locations, and other duties as required.

Essential Functions:

  1. Assess and prioritize calls and determine action to be taken.
  2. Monitors multiple radio frequencies simultaneously and maintains unit status information.
  3. Determines and dispatches field response units adequately.
  4. Provides specific information via radio transmissions to insure effective and timely service.
  5. Runs license plates and driver’s licenses, as requested.
  6. Receives emergency and non-emergency calls and contacts other departments for specific emergencies.
  7. Performs transactions through telecommunication networks, requiring specific control and security.
  8. Manages entries, confirmations, and clearances of information in Regional and various data bases requiring specific coding and criteria, critical accuracy standards, and incident dictated time mandates.
  9. Routes calls, responds to inquiries from the general public, takes messages.
  10. Performs related clerical duties.
  11. May provide training and assistance to new hires and monitor their work product.
  12. Performs related work and reports as assigned.


  • One (1) year of experience in work involving the receiving, transmitting, and relaying of information over the phone and/or computer.
  • High school diploma, GED or equivalency.
  • Must successfully pass the state required telecommunications course and obtain TCOLE License within first (1) year of employment.
  • Bilingual English/Spanish preferred.