Communications Operator – E911 Dispatcher

College Park, GA
College Park Police Department

Salary: $42,002.43 Annually

Position Summary:

A successful candidate will play an active role in the City of College Park’s existing operational success. The purpose of the position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials in emergencies.

Essential Functions:

  • Receives, interprets, classifies, prioritizes, and responds to calls of a routine and emergency nature by E-911 system, telephone, or radio for Fire Department, E.M.S., Law Enforcement, and other entities as required, expeditiously and accurately.
  • Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.
  • Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations.
  • Tracks status and availability of emergency service units.
  • Enters information into GCIC/NCIC to obtain confidential records.
  • Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.
  • Compiles data from records kept into various daily, monthly, or other periodic reports.
  • Maintains communications records and files.
  • Assists the public with transactions and information relating to police and fire activity and city services.
  • Inquires about and enters data of a restricted and confidential nature into the computer.
  • Dispatches medical emergencies and provides pre-arrival instructions.
  • Provides information to units in areas such as warrants, vehicles, driver’s licenses, and criminal history.
  • Operates multiple computer systems utilizing various programs simultaneously.
  • Trains new employees in the dispatch function and evaluate and reports the progress of the trainee to the supervisor.
  • Performs other related duties as assigned.
  • The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

Requirements:

  • High School diploma or equivalent.
  • Minimum of two (2) years of related experience preferred; equivalent combination of education and experience.
  • GCIC and EMD certified or ability to become certified within one (1) year.
  • Strong organizational and communication skills.
  • Experience in communicating with diverse communities, and in establishing and maintaining cooperative working relationships.
  • Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
  • Extensive hours and weekends will be required at times.
  • Pre-Employment screening is required: criminal background check and drug testing.