Salary: $48,776.00 – $68,640.00 Annually.
Under direct supervision of the Communications Manager, this position operates equipment and coordinates all emergency calls coming into the Police Department for Police/Fire/EMS services. This position requires constant contact with the public in stressful situations that require clear thinking, calmness, stability, tact, good judgment, and clearly understandable speaking skills. Performs other duties as assigned.
- Answers 911 emergency phone lines and non-emergency lines for regional dispatch center; obtains necessary information about emergencies or complaints; determines what Fire or Police equipment is needed on the scene; contacts police officers and fire personnel in the field via two-way radio and relays emergency information and pertinent data.
- Monitors various Police, Fire and City radio frequencies; operates CAD and mobile data terminal to review various law enforcement and fire department records; transmits relevant information to field officers as requested. Notifies off-duty and on-call personnel when additional manpower is needed. May perform a variety of record keeping and other administrative work.
- Monitors teletype for severe weather bulletins; broadcasts warning over radio channels. Monitors city alarm systems; performs periodic tests on police and fire radio and warning equipment; prepares reports; files and maintains various communication logs and records. Monitors closed circuit television equipment; updates and maintains emergency contact information. Responsible for regular and on-time attendance.
- High School Diploma or GED equivalent is required.
Experience in a similar role is preferred.
- Must be at least 18 years of age. a U.S. citizen, and meet all other required licensing standards.
- Must attend all required trainings.
- Must be able to pass a comprehensive background check, CJIS and fingerprint check, and have the ability to comply with state and federal requirements for criminal justice information security standards.
- Ability to work a variety of shifts as assigned, including days, evenings, nights, weekends, and holidays.
- Ability to respond, for any critical incident, manmade or natural.
- This position is classified as a safety-sensitive position and is subject to random drug and alcohol testing during the course of employment.
- This position requires an elevated level of confidentiality. You must be able to preserve the integrity of authorized access and disclosure, including means for protecting personal privacy and the integrity of on-going criminal investigations.
- Must possess and maintain a valid driver’s license with acceptable driving record as established by the City of Midlothian driving standards.