Communications Officer II

Emporia, KS
Lyon County Sheriff

Salary: $20.04 per hour

Position Summary:

As a Lyon County Communications Officer II, you will provide the link between those requesting public safety services, both emergency and non-emergency, and evaluating and dispatching the required resources as needed. In this position, you will handle communication relay for law enforcement, fire, emergency medical services, and other emergency and non-emergency calls for service utilizing multiple forms of technology to provide lifesaving instructions. Communications Officers will be expected to have acquired the necessary information and skills to perform the job within acceptable standards after six months in this position, and will be required in an additional six months to demonstrate competency and proficiency.

Essential Functions:

  • Handling communication relay for law enforcement, fire, emergency medical services, and, other emergency and non-emergency service units as needed
  • Responsibility for radio, telephone, KCJIS, Computer, in-person, and, written communications relay of information both public and confidential in nature.
  • Must be able to act without supervision. Work is reviewed by supervisor(s) through reports and observations.
  • Receiving and responding to calls for service
  • Relaying vital information to responding units and/or summoning the proper authority
  • Maintenance of accurate radio and telephone logs
  • Accurately entering information into computer
  • Retrieving and completing accurate data entry into the Computer-Aided Dispatch system.
  • Duty to maintain a positive work atmosphere by acting and communicating in a manner so that employee gets along with customers, citizens, coworkers and management.
  • Being pleasant, respectful and civil with others on the job and displaying a good-natured, cooperative attitude.
  • Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Obligation to be reliable, responsible, dependable, and fulfill duties.
  • Must show up for work on a regular and predictable basis as scheduled

Requirements:

  • Must pass a background check, pre-employment physical, drug screening and work screen.
  • High school diploma, G.E.D. or equivalent required.
  • Emergency Telecommunicator, Emergency Medical Dispatch and Emergency Fire Dispatch certification is required to be obtained during the training period. Recertification is required throughout employment. Employees not passing initial testing, and not meeting the minimum initial score to be eligible for re-testing, necessitating a second attendance through the full course, shall not be retained.

Preferred Requirements:

  • 2 years of public safety communications experience required
  • 1 year of CAD experience required
  • Ability to speak and read English fluently is required. The ability to speak and/or read additional language(s) is helpful.
  • High School Diploma or GED required. Requires receiving at least twenty (20) hours of continuing education training annually to maintain proficiency and certifications. Ability to speak and read English fluently is required. The ability to speak and/or read additional language(s) is helpful.
  • Employees must be a United States Citizen or otherwise be legally entitled to work in the United States.