Communications Officer

Galax, VA
Galax Police Department

Position Summary:

Performs intermediate technical work receiving and dispatching emergency and non-emergency calls for service, assisting public with information, entering data into computer, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned departmental supervisor.

Essential Functions:

  • Receiving emergency and non-emergency calls for service in person, via telephone and radio.
  • Obtains detailed caller information and verifies location and nature of complaint.
  • Logs emergency and non-emergency calls; enters a variety of information into the computer aided dispatch system.
  • Maintains VCIN/NCIC records.
  • Determines nature of call and dispatches appropriate emergency and/or non-emergency personnel; provides special event and general information to callers.
  • Relays information between responders; creates radio and phone patches/link for responder communication.
  • Monitors multiple radio frequencies.
  • Compiles and records prisoner information/data as requested; enters information into prisoner log book.
  • Searches prisoners at the request of Police Officers.
  • Performs and documents physical check of prisoners in holding cells.
  • Serves as after hours paging call center for various departments; acts as relay information center between emergency service providers to utility companies.
  • Provides general administrative support to department personnel; confirms appointments, meetings and transports; provides directions to various locations and businesses inside and outside the City; responds to inquiries or directs callers to appropriate party for disposition.

Requirements:

  • High school diploma or GED and minimal experience in basic office support, or equivalent combination of
    education and experience.
  • Possession of or ability to acquire first aid and CPR certifications within six months of employment.
  • Possession of or ability to acquire basic dispatch, emergency medical dispatch, and VCIN/NCIC certifications within one year of employment.