Communications Officer

Salary: $21.35 – $27.22 Hourly

Position Summary:

This position answers emergency and non-emergency calls for service and dispatches appropriate personnel. This position is responsible for maintaining and updating the FCIC/NCIC databases, amongst others. An incumbent in this position may be designated “Senior Communications Officer.”

Essential Functions:

• Receives emergency calls; prioritizes and enters information into CAD system.
• Dispatches appropriate personnel in response to both emergency and non-emergency calls.
• Accesses FCIC/NCIC databases, and other law enforcement computer systems, to provide information to field personnel.
• Make entries and updates to FCIC/NCIC databases related to stolen vehicles, stolen property, missing and wanted persons, etc.
• Relays and coordinates instructions, precautions, and questions to and from Police, Fire, and Emergency Medical personnel.
• Maintains and files logs of all calls and dispatches.
• Receives and processes complaints and questions from the general public.
• Provides information and assistance to callers.
• Receives and transmits messages between city departments and between the city and external agencies.
• Monitors surveillance cameras.
• Maintains FCIC/NCIC certification.
• Performs related duties.

Requirements:

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Requirement to successfully pass department training program.
• Possession of, or ability to readily obtain, appropriate FCIC/NCIC certification.
• Completion of the National Dispatcher Selection Test (NDST) and must obtain a minimum score of 70%.
• Possession of, or ability to obtain, Florida Department of Health Dispatcher certification.