Communications Officer

Salary: $38,991.00 – 60,847.00

Position Summary:

Performs technical work receiving, classifying, processing, dispatching and managing emergency service calls; receiving, recording and forwarding non-emergency service calls and preparing and maintaining computerized and other records and files.

Essential Functions:

• Regular and predictable attendance;
• Receives law enforcement, medical, fire/rescue and related service requests and calls;
• Operates radios, telephone, alarm systems, recording devices and computer terminals;
• Dispatches emergency equipment and personnel where and when needed; informs personnel of secondary information pertaining to patient or incidents;
• Provides emergency medical instructions to callers pending arrival of response personnel;
• Receives and forwards service requests, complaints and other calls;
• Receives and transmits messages by radio and tracks all apparatus/units moving through CAD;
• Utilizes computer databases for mapping, data collection and computer aided dispatch (CAD);
• Prepares and maintains public safety computer records.
• Types and files reports and records;
• Works varying shifts and flexible schedules; works additional shifts for personnel coverage.

Requirements:

• High school diploma or GED and minimal experience in general clerical work including basic computer knowledge.
• Some knowledge of the principles of the operation of radios, telephone and related equipment, required.
• Knowledge of the street system and geography of the City and the adjacent areas, preferred.
• VCIN/NCIC Operator Certification
• DCJS Basic Communicator Certification
• First Aid/CPR/AED Certification
• Reference Emporia Public Safety Career Development Program (CDP)