Communications Officer

Salary: $16.80

Essential Functions:

• Works shifts of up to 12 hours or more depending on the assignment and operational needs of the department and may also work at any time during a 24-hour period, including shifts during the day, afternoon, or overnight.
• Acts as the voice of the police department and gathers important information that ensures the police will arrive at the scene of emergency as quickly as possible and the officer will have intelligence as to the situation to which they are responding.
• Reassures citizens, gathering and documenting vital information as quickly and accurately as possible.
• Assigns emergency calls to police officers in the field using Computer Aided Dispatch (CAD) and relay call information through direct radio communications to police officers.
• Performs computer clearances and information searches for police officers and investigators using the National Crime Information System (NCIC) and Florida Crime Information System (FCIC).
• Performs other duties as assigned.

Requirements:

• High school diploma or GED required.
• Must have a valid Florida driver’s license.
• Must have knowledge of modern principles and practices of police work, the criminal justice process, laws, and ordinances.
• Must be able to analyze disputed and complex situations objectively and to determine the proper course of action.
• Must be able to cope with situations firmly, courteously, tactfully, impartially, and with respect for the rights of others.
• Must be able to react quickly and calmly under dangerous and/or emergency conditions.
• Must be able to express oneself clearly and concisely both verbally and in writing.
• Must be able to maintain effective working relationships with peers, supervisors, and the general public.
• Must have skills in the use of personal computers and the programs and applications associated with assigned duties and responsibilities.
• Must be willing and able to work the required schedule, as outlined in the job description.
• Knowledge of the operations of a Police Emergency Communications Center.
• Skill in oral and written communication, handling conflict and uncertain situations, handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work in close quarters and to wear a telephone headset.
• Ability to apply telephone interviewing techniques, quickly and accurately obtain appropriate information, learn and communicate emergency pre-arrival instructions.
• Ability to establish and maintain effective communication and working relationships with city employees and the public.
• Ability to type at least 35 net words per minute is required.
• Must be able to pass FCIC/NCIC Certification and the state mandated exam to obtain the Florida 911 Public Safety Telecommunicator Certification within one (1) year of employment.