Communications Officer
Salary: $19.68 per hour.
Position Summary:
This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel. An incumbent in this position may be designated “Senior Communications Officer” when in possession of Emergency Medial Dispatcher certification.
Essential Functions:
- Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls, including 911 calls.
- Determines and dispatches the appropriate emergency personnel to incident locations; asks vital questions of callers and provides pre-arrival instructions to callers prior to the arrival of responders as needed.
- Communicates with officers in the field regarding possible hazards, threats, and challenges.
- Monitors and operates radio systems for the county, fire and EMS agencies, and local municipal governments; monitors channels for other agencies.
- Inquires, retrieves, and monitors data from GCIC/NCIC databases; ensures compliance with rules and regulations.
- Enters warrants into NCIC; reviews for accuracy and completeness; clears warrants as appropriate; enters and clears stolen property information.
- Maintains contact with emergency personnel in the field.
- Responds to driver’s license and vehicle information requests.
- Maintains call logs and other related records.
- Receives and transmits calls to K9 units as requested.
- Tests and performs minor equipment maintenance.
- Participates in training exercises.
Requirements:
- Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to a high school diploma.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
- Ability to meet current requirements set forth by the Peace Officer Standards and Training Council for the State of Georgia.
- Possession of or ability to readily obtain GCIC/NCIC certification.
- Possession of or ability to readily obtain Emergency Fire Dispatch certification.
- Possession of or ability to readily obtain CPR certification.