Communications Officer

Hanover, NH
Hanover Police Department

Salary $20.74 – $31.40 Hourly

Job Summary

This position is responsible for receiving calls for assistance from the public, dispatching appropriate public safety personnel, and maintaining a variety of department records for a various police, fire and emergency medical services agencies.

Major Job Duties

  • Receives and screens incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.
  • Dispatches appropriate emergency personnel to incident locations; monitors status of emergency personnel; provides pre-arrival instructions to callers.
  • Maintains a log of incoming telephone and radio calls; logs incoming calls for all participating agencies; prepares monthly activity reports.
  • Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into National Crime Information Center (NCIC) and State Police Online Telecommunications (SPOT) networks, including information on missing persons or stolen property; validates information as required.
  • Maintains a contact list of phone numbers for business and residential alarm customers; monitors and maintains the digitized alarm system for area businesses and residents.
  • Initiates and assists other police personnel in gathering information for incident, accident, arrest/booking and other reports.
  • Prepares videotapes of arrests and lock-ups for town, county, and state police as required.
  • Monitors motor vehicle stops; records time and performs driver background checks.
  • Processes NICS checks for agencies without terminals who are issuing pistol permits.
  • Performs related duties.

Minimum Qualifications

  • Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education or above.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/ internship or having held had a similar position for one to two years.
  • Ability to meet current requirements set forth by the Police Standards and Training Council for the State of New Hampshire.
  • Possession of or ability to readily obtain SPOTS/NCIC certification.

Knowledge and Skills Required

  • Knowledge of applicable federal, state and local statutes and department and town policies and procedures.
  • Knowledge of SPOT and NCIC rules and regulations.
  • Knowledge of the geography and street system of the service area.
  • Knowledge of public safety radio codes..
  • Knowledge of dispatching procedures.
  • Skill in the use of computers and job-related software programs.
  • Skill in the operation of radio/communications equipment.
  • Skill in the operation of audio and video surveillance equipment.
  • Skill in making decisions in high pressure and emergency situations.
  • Skill in public relations.
  • Skill in interpersonal relations.
  • Skill in oral and written communication.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The work is typically performed indoors and in an office setting while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light and heavy objects and uses tools or equipment requiring a high degree of dexterity.