Salary $20.74 – $31.40 Hourly
This position is responsible for receiving calls for assistance from the public, dispatching appropriate public safety personnel, and maintaining a variety of department records for a various police, fire and emergency medical services agencies.
Major Job Duties
- Receives and screens incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.
- Dispatches appropriate emergency personnel to incident locations; monitors status of emergency personnel; provides pre-arrival instructions to callers.
- Maintains a log of incoming telephone and radio calls; logs incoming calls for all participating agencies; prepares monthly activity reports.
- Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into National Crime Information Center (NCIC) and State Police Online Telecommunications (SPOT) networks, including information on missing persons or stolen property; validates information as required.
- Maintains a contact list of phone numbers for business and residential alarm customers; monitors and maintains the digitized alarm system for area businesses and residents.
- Initiates and assists other police personnel in gathering information for incident, accident, arrest/booking and other reports.
- Prepares videotapes of arrests and lock-ups for town, county, and state police as required.
- Monitors motor vehicle stops; records time and performs driver background checks.
- Processes NICS checks for agencies without terminals who are issuing pistol permits.
- Performs related duties.
- Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education or above.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/ internship or having held had a similar position for one to two years.
- Ability to meet current requirements set forth by the Police Standards and Training Council for the State of New Hampshire.
- Possession of or ability to readily obtain SPOTS/NCIC certification.
Knowledge and Skills Required
- Knowledge of applicable federal, state and local statutes and department and town policies and procedures.
- Knowledge of SPOT and NCIC rules and regulations.
- Knowledge of the geography and street system of the service area.
- Knowledge of public safety radio codes..
- Knowledge of dispatching procedures.
- Skill in the use of computers and job-related software programs.
- Skill in the operation of radio/communications equipment.
- Skill in the operation of audio and video surveillance equipment.
- Skill in making decisions in high pressure and emergency situations.
- Skill in public relations.
- Skill in interpersonal relations.
- Skill in oral and written communication.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The work is typically performed indoors and in an office setting while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light and heavy objects and uses tools or equipment requiring a high degree of dexterity.