Communications Officer

Torrington, WY
Torrington Police Department

Salary: $20.52 to $28.72

Position Summary:

Our Communications Officers are the critical lifeline between the members of our community and life-saving emergency assistance. With each call that we answer, we have the potential to make a true difference in the life of the person on the other end. We strive to treat people with kindness and professionalism, in a community where that still makes all the difference.

Essential Functions:

  • Behaves with integrity and treats members of the Torrington community in a way that preserves the public trust.
  • Presents a professional image in appearance and demeanor.
  • Performs a variety of entry level complex technical duties as needed to ensure efficient and effective day-to-day multi-agency emergency communications operations and administrative processes and procedures related to
    documenting, maintaining and controlling police records, reports, case files, statistics, and information.
  • Receive requests for law enforcement, fire, medical and other emergency and non-emergency assistance; obtain critical information; determine location, priority and nature of emergency.
  • Notify and/or dispatch appropriate emergency and non-emergent responders as necessary; coordinate, direct, monitor and assist responders in accordance with established procedures utilizing CAD (RIMS) system and/or radio equipment.
  • Monitor and maintain contact with responding units during both routine and emergency situations; provide assistance and information to responding units on-scene as requested; secure emergency assistance from outside agencies as needed and/or requested.
  • Obtain highly confidential and sensitive information via Federal, State and local computer systems.
  • Coordinates and provides first level customer service provided to the general public; provides general assistance to answer questions or routes calls to department personnel as needed; checks for affidavits and ensures timely processing; prepares and distributes daily media report.
  • Operates computer to access Records Information Management System (RIMS) department software as needed to enter and maintain accurate, comprehensive, and up-to-date records such as warnings, warrants, citations, accidents, complaints, offenses, etc.; maintains property and criminal history index files; assists with proper and timely distribution of citations, DWUI and accident case materials and documentation; ensures proper filing of case reports; processes subpoenas and court notices.
  • Oversees and performs records and files related to traffic and misdemeanor citations, traffic accident reports, and animal citations; locates police reports and makes copies for the officers, public, and attorneys.