Communications Officer

Closing Date: 11/14/2026

Position Summary:

This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel. An incumbent in this position may be designated “Communications Officer Trainee.”

Essential Functions:

• Receives, monitors, and dispatches radio communications traffic for public safety agencies, including 911 calls.
• Receives and screens incoming telephone calls from the public and other public safety agencies.
• Prioritizes calls and determines appropriate response.
• Dispatches police, fire, rescue and other resources.
• Maintains a continuous log of incoming calls and of units dispatched.
• Monitors public service radio frequencies; remains informed of the location of field personnel.
• Inspects equipment for proper operation and reports malfunctions to supervisor.
• Enters and edits information in the departmental computer system.
• Enters, interprets, and maintains CAD data.
• Provides emergency medical instructions to callers prior to the arrival of emergency personnel.
• Provides direction to public safety responders.
• Enters and retrieves data from the GCIC terminal.
• Performs related duties.
• The ability to operate in a constant state of alertness, and safe manner.

Requirements:

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain GCIC/NCIC certification.