Communications Officer

Woodstock, VA
Shenandoah County

Salary: $39,124.94 – 44,993.68.

Position Summary:

Shenandoah County is accepting applications for a Full-Time Communications Officer in the 911 Center. All applicants will be subject to a skills and hearing test relevant to the position, conducted on a computer. All applicants must agree to submit to a criminal background check.

Essential Functions:

  • Receives law enforcement, fire, rescue, animal control, and related service requests and calls.
  • Operates radios, telephone switchboard, alarm systems, recording devices, and computer terminals.
  • Dispatches emergency and non-emergency equipment and personnel where and when needed, including extreme call volumes and in times of disaster.
  • Receives and forwards informational requests, complaints, and other calls for County departments and other agencies.
  • Receives and transmits messages by radio and maintains radio activity via a computer aided dispatch system.
  • Receives and enters caller information into a data base and answers radio communications simultaneously.
  • Participates in Emergency Operations Center in Communications Section.
  • Operates NCIC/VCIN Networks.
  • Prepares and maintains public safety computer records and Calls for Service Database System.
  • Maintains familiarity with operating procedures of agencies served.
  • Keeps in telephone contact with caller when situation dictates.
  • Maintains required certifications related to performance of duties.
  • Maintains surveillance cameras.
  • Contacts certain elderly citizens daily.
  • Assists with training as needed.
  • Performs additional duties to support operational requirements as assigned.


  • Requires basic education supplemented by coursework and/or experience in public safety communications, or equivalent combination of education and experience.
  • Completion of Basic Dispatch School through the Virginia Department of Criminal Justice Services within one (1) year of employment.
  • Possession of VCIN/NCIC (Virginia Criminal Information Network/National Crime Information Center) within 6 months of employment, EMD (Emergency Medical Dispatch) within one (1) year of employment, FEMA Incident Command System (ICS) certifications, and CPR certifications.
  • Valid driver’s license.
  • Must be 18 years of age.
  • Ability to pass audiogram testing.
  • Must be able to work days, nights, weekends, holidays, and call backs; department operates 24 hours a day, 7 days a week.
  • Knowledge of communications systems, radio and teletype procedures and geography of the county are desirable.
  • Must have the ability to function in a stressful environment and be willing to work days, nights, weekends, holidays, and times of disaster.