Communications Dispatcher

Salary: $55,536.00 – $67,512.00 Annually

Position Summary:

The City of Hanford is accepting applications continuously for the position of Communications Dispatcher in the Police Department. This positiom is to receive and prioritize emergency and non-emergency calls for service requiring law enforcement, fire, medical services, or animal control; to dispatch police or fire

Essential Functions:

• Receive incoming telephone and radio requests for emergency and routine services.
• Question emergency callers to elicit complete and accurate information necessary for emergency response; enter information into the computer-aided dispatch system.
• Determine appropriate emergency response units in accordance with established policies and procedures; promptly and properly alert response units.
• Maintain current status of all field units; closely monitor any situation presenting a potential danger to the life or safety of field personnel and take immediate action to dispatch assistance as required.
• Maintain radio contact with field units and enforce proper channel control, discipline, and courtesy; monitor multiple frequencies.
• Refer non-emergency callers to the appropriate agency or other resource; assist officers in field by contacting other services or agencies as needed.
• Access automated law enforcement systems, input data and information, and make accurate entries into automate record files in accordance with applicable laws, statutes, and Department of Justice requirements.
• Run local and nationwide wants, warrants and vehicle checks.
• Perform matron duties requiring contact with female suspects in custody as required.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Foster an environment that embraces diversity, integrity, trust, and respect.
• Be an integral team player, which involves flexibility, cooperation, and communication.
• Perform related duties as assigned.

Requirements:

• One year of responsible public safety dispatching experience.
• Equivalent to completion of the twelfth grade.
• License and Certificates Possession of, or ability to obtain, Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic certificate within one year of appointment.Possession of, or ability to obtain, California Law Enforcement Telecommunication System (CLETS) certification.