Communications Dispatcher – Police

Nacogdoches, TX
Nacogdoches Police Department

Salary: $20.98-22.72 per hour

Position Summary:

In this role, the team member operates a communication center that receives incoming routine and emergency, fire, utility, and police calls; dispatches proper personnel for assistance; and maintains contact with police units during patrol. Receives and transmits radio/telephone messages over several circuits and performs related recording tasks. Work involves frequent public contact, which requires tact, firmness, and decisiveness in obtaining necessary information from individuals under extreme stress; exercises sound judgment using the geographic layout of the community. Work is performed in accordance with departmental policies and state and federal rules and regulations and is supplemented with specific directions from supervisors and sworn personnel. Work is reviewed by observation, monitoring of the employee’s operations, and reviewing reports and records.

Essential Functions:

  • Confers with department supervisors to identify departmental needs.
  • Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, public utilities, and/or general information concerning addresses and nature or problems.
  • Monitors receives and transmits alarms and related calls by telephone and other means.
  • Operates equipment to maintain contact with mobile personnel and other law enforcement units, fire, and City units; Dispatches necessary units as needed to fulfill requirements of the situation.
  • Receives and transmits information and messages.
  • Sends and receives messages regarding criminal histories, vehicle identification, missing persons, license plate records, driving histories, stolen articles, and related records.
  • Maintains an in-house computer database and communication log; report that includes the nature of calls, actions taken, and the times involved.
  • Generates reports and/or records information from citations and arrests, recovered or stolen property, missing persons, and residence checks.
  • Ensures timely feedback to all clients, citizens, and appropriate City staff members.
  • All other duties as assigned.

Requirements:

  • High school diploma/GED or related experience and/or training. Valid State of Texas driver license required.
  • Telecommunications Operator License or must obtain within 1 year of employment.
  • Ability to obtain certifications as required.