Communications Dispatcher

New Albany, IN
New Albany City Police Department

Position Summary:

The New Albany City Police Department is seeking Communications Dispatchers to respond to emergency and non-emergency calls for assistance and information. Dispatchers provide communication support services for the New Albany City Police and related emergency services for the City. This position is responsible for the day-to-day operations specific to a communications center, providing the citizens of the City of New Albany with prompt and professional service regarding any and all emergency and non-emergency calls that are received within the Center.

Essential Functions:

  • Performs all key tasks and duties of a dispatcher.
  • Answer all calls promptly and professionally and maintain a calm demeanor at all times.
  • Maintain calm in radio transmissions during hectic and/or dangerous situation and make every attempt to calm angered, distraught and/or frightened callers.
  • Immediately dispatch the appropriate party to respond to the caller; Fire, police and/or EMS.
  • Provide general information to the public and refer calls to appropriate agencies.
  • Maintain an accurate log of incoming calls service request and action taken.
  • Test and inspect all equipment as required and immediately report any problems to management.
  • Follow all applicable safety rules and regulations at all times.
  • Monitor radios and/or security cameras.
  • Send all Media inquiries to the Chief of Police to handle.
  • Assist with training new personnel.
  • Performs other duties as assigned.

Requirements:

  • Minimum of high school diploma required; some college preferred.
  • At least three years of progressively responsible communications dispatching experience, preferred.
  • Knowledge of CAD and E911 equipment required.
  • Previous customer services experience, preferred.
  • Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times.
  • Willingness to take on additional tasks as assigned.