Communications Dispatcher

Salary: $63,561

Position Summary:

This is highly responsible shift work, involving the operation of modern communications equipment, including computers, radios and telephones. Employees receive emergency 9-1-1 and non-emergency calls, complaints and inquiries from the public, evaluate and dispatch police, fire and emergency medical services. The work of this division is maintained twenty-four hours per day, seven days per week, including weekends and holidays. Employees are assigned to work day, afternoon and midnight shifts, including frequent weekends and holidays. This is sedentary work.

Requirements:

• Ability to operate two-way radio and multiple line telephone equipment in order to send and receive both emergency and non-emergency communications.
• Ability to discern voice and other auditory signals as necessary in receiving telephone and radio communications.
• Ability to perform functions efficiently and effectively while maintaining an appropriate level of professionalism during stressful, high volume work periods.
• Ability to communicate verbally in English using appropriate grammar and diction; knowledge of Arabic language helpful.
• Ability to deal with multiple demands simultaneously, to prioritize and adjust priorities as needed.
• Ability to operate a microcomputer or terminal keyboard.
• Ability to discern a range of colors on a color computer monitor.
• Ability to operate Tele Typewriter (TTY) and other equipment as appropriate.
• Graduation from an accredited high school or GED equivalent. Supplemental course work or experience in the use of computers and related applications is helpful. 9-1-1 Dispatch experience desired.
• Satisfactory completion of background investigation, psychological examination, physical and drug screen prior to start date.
• All appointees are subject to a one-year probationary period.