Communication Specialist

Las Vegas, NM
Las Vegas Police Department

Salary: $22.00/HR

Position Summary:

Performs under the direct supervision of the Communications Division Manager. This position has no supervisory duties except when in the performance of assigned duties as a Communication Training Officer. Prioritizes calls in order to provide timely and appropriate response by the Las Vegas Police officers and/or other public safety personnel. Gives information to callers, prepares correspondence, and minor administrative and business details, requires the ability to be multi tasked oriented.

Essential Functions:

  • Communicates with Department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information using a multi-line telephone system and police radio.
  • Dispatches to law enforcement personnel in the field (e.g. patrol officers, investigators, agents, fire, EMS, ALO, CSA, code enforcement, etc) information (e.g. All Points Bulletin, Attempt to Locate etc) on calls for service (e.g. 9-1-1, collisions, motorist assistance, etc) to respond to requests for information in order to meet the needs of user groups using a police radio, telephone, computer etc.
  • Prepares periodic reports, ensures security of confidential/sensitive records and reports, performs a full range of work to ensure the efficient and effective operation of the communications unit.
  • Organize and prioritize large volumes of information and call.
  • Answer phone for the Police Department. Takes message or field/answer all routine and non-routine questions.
  • Handle confidential and non-routine information.
  • Work independently and within a team on special nonrecurring and/or ongoing projects.
  • Proficiently operate and maintain all equipment necessary in the performance of duty.
  • Shall follow all City of Las Vegas and Departmental Rules, Regulations, Policies, Procedures, etc., and shall ensure compliance by subordinates (when applicable i.e. Communication Training Officer Program, etc.).
  • Perform other work related duties as required and assigned.

Requirements:

  • Must possess and maintain a valid New Mexico Class D operator’s license and be insurable by the City’s insurance carrier.
  • Must possess Dispatch Certification or successfully complete Public Safety Telecommunicator Training in a state-certified academy within the first 12 months of employment.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

https://www.lasvegasnm.gov/jobs/communication-specialist