CERTIFIED – 911 Communications Officer Call Taker
Salary: $25.00 Hourly
Position Summary:
Receives incoming emergency and non-emergency calls for fire, rescue and other emergency and non-emergency personnel and services in an accurate, timely and professional manner and performs related work as required.
Essential Functions:
- Answers the Administrative telephone; provide information and assistance as requested and/or forward calls to appropriate personnel; takes message as necessary.
- Performs computer aided dispatching work, including receiving emergency and non-emergency calls for law enforcement, fire, EMS and HazMat response.
- Handles call in a professional and timely manner and in compliance with all pertinent local, state and federal regulations.
- Initiates calls to persons at the request of officers; calls wrecker companies as directed.
- Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc.
- Monitors weather radio and alerts appropriate personnel of potential inclement conditions.
- Gives medical advice via telephone when needed and adheres to adopted standards.
- Receives and disseminates information through the use of data terminal linked to the Virginia Criminal Network, that links to other State and Federal criminal information.
Requirements:
- Basic Dispatch Certification through Virginia DCJS (Department of Criminal Justice Services), VCIN (Virginia Criminal Information Network) Operator, NCIC (National Crime Information Center) and EMD (Emergency Medical Dispatch).
- Must possess a high school diploma or general education degree (GED) and possess a valid driver’s license.
- High school diploma or general education degree (GED) supplemented by continuing education with some computer classes.