911 Telecommunicator/Dispatcher

Revere, MA
Revere Police Department

Salary: $26.06 REG/$39.09

Position Summary:

Under general supervision, this position will encompass multiple responsibilities including but not limited to, receiving routine and emergency calls and other requests for assistance in all fields of public safety (police, fire, medical, and other emergency services). Using a computer-aided dispatch system determines the nature, location, and priority of the request and dispatches the appropriate resources using existing guidelines and protocols. Monitors alarms and radio frequencies of public safety agencies to answer any calls for assistance received.

Essential Functions:

  • Using computer-aided dispatch and other technologically advanced systems, receive emergency and other calls for assistance from the public requesting fire, police, medical, or other emergency services.
  • Using technology and training, determine the nature and location of the emergency; determine priorities and dispatch public safety (police, fire, and EMS) units as necessary and following established procedures.
  • Receive and process 911 emergency calls, enter data into CAD for dispatch, and transfer calls to appropriate agencies, if necessary.
  • Maintain contact with all units on assignment, maintain location information of police and fire units, checking on their status using existing protocols.
  • Monitor direct emergency alarms, and answer non-emergency calls for assistance.
  • Receive requests for information regarding vehicle registration, driving records, and warrants, and provide pertinent data.
  • Operate a variety of communications equipment, including radio consoles, telephones, and computer systems.
  • Operates federal, state, and local databases, inputting data and researching at the request of law enforcement personnel. Complies with all regulations of said agencies.
  • Operates all equipment safely and respectfully, reporting any deficiencies to a supervisor for remediation or replacement.
  • Accesses various confidential law enforcement systems, inquiries of data requested, and disseminates to
    appropriate person(s).
  • Maintains confidentiality of all records, inquiries, and information within the standards of the law.
  • In cases where the caller does not speak a language known by the employee or uses TTY services, follow
    protocols for obtaining assistance for that caller to provide emergency service to the caller.
  • To the extent possible and permissible, responds to citizen requests for information and non-emergency
    information.
  • Become familiar with and maintain a working knowledge of the communities they serve. Including but not
    limited to streets, parks, beaches, and municipal buildings.
  • Performs all other assignments as requested by Administration.
  • The Director and Assistant Director reserve the right to add additional responsibilities in the future.
  • Performs other related duties as required.

Requirements:

  • High School Diploma/G.E.D.
  • 18 Years of Age
  • Previous 911 experience strongly preferred
  • No disqualifying criminal history
  • Successfully pass drug and alcohol screening
  • Ability to type 30 Words per minute with 90 percent accuracy
  • Consistently speak in a clear, well-modulated voice
  • Working knowledge of Revere and Winthrop
  • Accepted identification such as a state-issued ID, driver’s license, or passport.