911 Telecommunicator (911 Dispatcher)

Keyser, WV
Mineral County Emergency Services

Salary: $19.00 Hourly

Position Summary:

A Mineral County 911 Telecommunicator is primarily responsible for answering emergency and non-emergency calls, dispatching Fire, EMS, and Law Enforcement units, maintaining regular contact with public safety units during emergencies to ensure their safety, and documenting incidents accurately.

Essential Functions:

  • Report to work during large-scale disasters requiring activation of the Mineral County Emergency Operations Center or when additional Telecommunicators are needed due to call volume.
  • Operate a multi-line emergency and non-emergency telephone system effectively.
  • Alert Law Enforcement, Fire, and EMS units to emergent and non-emergent incidents.
  • Determine call priority levels and triage during high call volume periods.
  • Enter information from calls and radio communications into the Computer-Aided Dispatch (CAD) system.
  • Provide Emergency Medical Dispatch and crisis intervention services, including giving instructions to callers during emergencies.
  • Receive and assign a wide variety of emergency and non-emergency complaints.
  • Dispatch and coordinate public safety agency responses.
  • Identify and assign appropriate equipment based on prewritten box cards.
  • Enter and update information in local, state, and national criminal databases, including NCIC.
  • Monitor and respond to technical systems and alarms.

Requirements:

  • High School Diploma or equivalent is required.
  • Public safety experience in roles such as 911 Telecommunicator, Firefighter, EMT, Corrections Officer, Police Officer, or related fields is preferred but not required.