911 Telecommunicator

Lawrence, IN
Lawrence Police Department

Salary: $19.00 – $23.25 Hourly.

Position Summary:

The City of Lawrence is seeking full-time, 9-1-1 Telecommunicators. 9-1-1 Telecommunicators are integral members of the public safety system as the initial point of contact and vital link between citizens in need and emergency and non-emergency services. This demanding, high-stress position requires a candidate who can demonstrate exceptional proficiency in multi-tasking, attention to detail, confidentiality, professionalism, emotional intelligence, and mental resilience. The overall objective of a 9-1-1 Telecommunicator is to ensure the safety of the citizens of the City of Lawrence & its public safety personnel by effectively communicating, collecting pertinent information & data, & dispatching the appropriate resources when seconds matter.

Essential Functions:

  • Receive, screen, and prioritize emergency and non-emergency calls, dispatching appropriate responses for police, fire, and EMS.
  • Adhere to established policies and procedures for managing requests to accurately assess situations, prioritize incidents, and dispatch the correct response.
  • Exercise sound, independent judgment when managing routine and complex situations.
  • Maintain professionalism in interactions with, citizens, public safety personnel, co-workers, and other public safety agencies while displaying empathy, patience, and the ability to remain calm under pressure.
  • Use various communication and information systems to gather and relay necessary details, including medical pre-arrival instructions.

Requirements:

  • Must have a High School Diploma or equivalent.
  • Ability to type at least 30 words per minute.
  • Will be expected to acquire and maintain the following certifications:
  • American Health Association CPR
  • Association of Public Safety Communications Officials International (APCO) Public Safety Telecommunicator 1, Emergency Medical Dispatcher, and Fire Service.
  • National Crime Information Center / Indiana Data & Communication System Full Operator
  • National Incident Management Systems: ICS-100, ICS-200, & IS-700
  • Requires a background investigation to include local, state, and federal criminal history check, sex offender registry, and consumer report. Requires satisfactory results from pre-employment drug screening.
  • Must be at least 18 years of age.
  • Valid Driver’s License.