911 Telecommunicator

Salary: $43,950.40 Annually

Position Summary:

Under the general guidance and leadership of the Chief of Police, this is a highly responsible telecommunication position that requires an alert, dependable person to process citizen requests for emergency and non-emergency response by the Panama City Police Department and the after-hours Panama City Utilities Department.

Essential Functions:

• Process emergency and non-emergency requests for police, and after-hours utility personnel.
• Operate computer systems to process requests for information, analyze responses and relay to responders in a timely manner.
• Maintain status of all assigned personnel as to location, availability, and equipment.
• Coordinate the movement and assignment of personnel and equipment to effectively and timely provide city services to citizens.
• Operate communications equipment, including radios, telephones, data recording devices, TTY devices for the hearing impaired and computers, to further the communications center’s goals and objectives.
• Ability to use logic and sound judgment to quickly assess the type of service required by citizens and officers in the field.
• Ability to function effectively and efficiently in a high-stress environment and during emergency situations.
• Ability to interpret codes, ordinances, policies, procedures and geographical boundaries.
• Coordinate services by utilizing multiple information sources, including NCIC/FCIC, Computer-Aided Dispatch, Records Management Systems, Computer databases and directories.
• Data entry into CAD systems, logbooks and records management systems.
• Able to work any shift necessary, including 12-hour and rotating shifts, and be subject to recalls for emergencies.
• Other duties as assigned.

Requirements:

• Graduation from high school or possession of an acceptable equivalency diploma.
• Current or prior certification as a Telecommunicator issued by the State of Florida.
• Ability to type 25 CWPM
• Ability to learn and operate radios, Windows-based computer programs, DAVID, EAGENT, RMS and computer-aided dispatch.
• Ability to communicate effectively and tactfully with persons of all levels of society.
• Ability to complete all state requirements for certification as a Telecommunicator.