911 Telecommunicator

Ottawa, IL
LaSalle County Sheriff Office

Salary: $21.21 per hr.

Essential Functions:

  • Determine the nature and location of the emergency;
  • Determine priorities, and dispatch Police, Fire, EMS or other emergency units as necessary (ranging from routine to critical) and in accordance with established procedures;
  • Manages situations as conditions change; perform Emergency Medical Dispatch and crisis intervention including pre-arrival instructions using available resources;
  • Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of local Police, Fire and EMS units;
  • Answer nonemergency calls for assistance;
  • Enter, update and retrieve information from a variety of computer systems;
  • Receive & respond to requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data;
  • Monitor numerous public safety radio frequencies;
  • Operate a variety of communications equipment, including radio consoles, telephones and computer systems;
  • Other duties as required to support the LaSalle County E911 Center and the Sheriff Department.

Requirements:

  • High School diploma or equivalent
  • Ability to learn in-house computer systems is required.
  • Reliability and regular attendance are required
  • Ability and willingness to work evenings, weekends, and holidays, and overtime when needed
  • Ability to speak English clearly and accurately
  • Must have emotional and psychological stability to function effectively under the stressful demands of Law Enforcement, Fire and EMS response needs.
  • Must have corrected vision that would enable him/her to perform all tasks under various lighting conditions and must have good hearing ability to an extent that would be not place himself/herself or others in peril.
  • Must have the intellectual skills and manual dexterity to learn to operate various standard office and radio equipment.
  • Must maintain strict confidentiality and be able to work independently;
  • Excellent customer service skills including the ability to efficiently and courteously interact with people;
  • Ability to calmly multi-task dispatch services and provide crisis intervention: collect necessary information from callers and officers; simultaneously dispatch public safety personnel, search for information, accept telephone/radio calls, assist callers, as needed when an emergency arises.