911 – Telecommunicator

Panama City, FL
Panama City Police Department

Salary: $43,950.40 Annually

Position Summary:

Under the leadership and guidance of the Chief of Police, this is an entry-level and highly responsible telecommunication position that requires an alert, dependable person to process citizen requests for emergency and non-emergency response by the Panama City Police Department and the after-hours Panama City Utilities Department.

Essential Functions:

  • Process emergency and non-emergency requests for police, and after-hours utility personnel.
  • Operate computer systems to process requests for information, analyze responses and relay to responders in a timely manner.
  • Maintain status of all assigned personnel as to location, availability, and equipment.
  • Coordinate movement and assignment of personnel and equipment to effectively provide city services to the citizens in a timely manner.
  • Operate communications equipment including radios, telephones, data recording devices, TTY devices for the hearing impaired and computers to further the goals and objectives of the communications center.
  • Ability to use logic and sound judgment to quickly assess the type of service required by citizens and officers in the field.
  • Ability to function effectively and efficiently in a high-stress environment and during emergency situations.
  • Ability to interpret codes, ordinances, policies, procedures, and geographical boundaries.
  • Utilize multiple information sources to coordinate services including NCIC/FCIC, Computer Aided Dispatch, Records Management Systems, Computer databases, and directories.
  • Data entry into CAD systems, logbooks, and records management systems.
  • Able to work any shift necessary, including 12-hour and rotating shifts, and be subject to recalls for emergencies.
  • Other duties as assigned.

Requirements:

  • Graduation from high school or possession of an acceptable equivalency diploma.
  • Ability to type 25 CWPM
  • Ability to learn and operate radios, windows-based computer programs, DAVID, EAGENT, RMS and computer-aided dispatch.
  • Ability to communicate effectively and tactfully with persons of all levels of society.
  • Ability to complete all state requirements for certification as a Telecommunicator.