911 Telecommunicator

Sunbury, PA
Northumberland County Sheriff

Position Summary:

Under general supervision, responds to emergency and non-emergency calls; Updates emergency response information to improve response services, dispatch Police, Fire, Ambulance, EMA and other agencies located in Northumberland County.

Essential Functions:

  • Responds to emergency and non-emergency 911 calls; evaluate and determine emergency response; obtain information from caller and inputs information into computer aided dispatch (CAD) to assist emergency personnel; access Help maps, run cards, box alerts and other resources to determine location of the nearest help.
  • Enters, updates and retrieves information from a wide variety of computer systems in a timely manner.
  • Provides EMD (Emergency Medical Dispatch) as required with the current software used.
  • Coordinates police, fire, ambulance, and other emergency requests and provides all information received from the caller as quickly as possible to all emergency responders.
  • Transmits and receives messages between police, fire, ambulance, EMA, and other county agencies; monitors dispatched units and, when necessary, serves as a liaison with the caller and records results into computer aided dispatch (CAD) system.
  • Access CLEAN/NCIC systems to obtain and verify information from government databases through the CAD system and/or SCOPE.
  • Attending continuing in-service training and education.
  • confers with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.
  • other duties as deemed necessary by the shift supervisor.

Requirements:

  • Must possess a high school diploma or general education degree (GED)
  • Must be 18 years of age or older.
  • The following certifications are required and must be maintained throughout employment:
  • APCO basic telecommunicator certification
  • PEMA Call taker, Police, Fire, EMS and EMA dispatching
  • CPR certification
  • PowerPhone (EMD) certification
  • CLEAN/NCIC Scope certification
  • JNET certification
  • NIMS certification