911 Telecommunicator
Salary: $18.00 – $20.51.
Essential Functions:
- Uses a computer-aided dispatch system, receive emergency and non-emergency calls from the public requesting police, fire, medical or other emergency and non-emergency services.
- Determine the nature and location of the emergency; determine priorities, and dispatch police, fire, ambulance
or other emergency or non-emergency units as necessary and in accordance with established procedures. - Receive and process 911 emergency and non-emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
- Monitor direct emergency alarms, answer non-emergency calls for assistance.
- Enter, update and retrieve information from a variety of computer systems.
- Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
- Monitor several complex public safety radio frequencies.
- Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
- Telecommunicators perform a full range of radio and telephone operational duties in this 24-hour facility.
- Telecommunicators are required to process and prioritize incoming calls for police, fire and EMS assistance.
Requirements:
- High moral character and integrity
- Compassion
- Good judgment
- High degree of emotional self-control
- Empathy and sensitivity
- Intelligence
- Good communication skills
- Self confidence
- Creativity and ingenuity
- Strong desire to serve the community
- Effective at multi-tasking
- High school or equivalent
- Prior: 1 year