911 Telecommunicator
Salary: $48,674.00-$57,012.00
Essential Functions:
• Receives all 911 calls for Berkeley County.
• Refers non-emergency requests to the correct telephone number.
• Receives reports of fire, medical, and police emergencies and utilizes Computer-Aided Dispatch (CAD) to process the information while providing rapid delivery of emergency services.
• Provides emergency medical, fire, and police Pre-Arrival and/or Post-Dispatch instructions over the telephone.
• Records a daily log of 911 calls and utilizes Computer Aided Dispatch (CAD)
• Maintains records of fire, EMS, and law enforcement activity.
• Operates various types of communications equipment and software in a calm and competent manner including computer telephony integration and criminal information database systems, protocol, mapping software, Telecommunications Device for the Deaf (TDD), etc.
• Assists with compilation of various reports and statistical data as required or upon request.
• Receives calls related to after-hour public works matters and notifies appropriate supervisors.
• Performs related work as required.
Requirements:
- Possession of a valid Driver’s License.
- Subject to random drug testing.
- Some schedule flexibility will be required occasionally.
- Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see (does not suffer from color blindness), read, talk, hear, handle or feel objects and controls.