911 Senior Police Telecommunicator

Houston, TX
Houston Airport Police Department

Salary: $21.00 – $27.59 Hourly.

Essential Functions:

  • Performs law enforcement services by receiving, processing and transmitting public safety information and criminal justice data for the agency using a computer-aided dispatch system, digital radio system, and other modes of communications to accomplish duties.
  • Dispatches calls for service of reported incidents to police patrol units within Departmental time standards following policies and procedures.
  • Constantly monitors all activities of field police units to help ensure unit availability and officer safety.
  • Maintains a professional demeanor when coordinating with other dispatchers, divisions, citizens and/or other agencies as required.
  • Demonstrates outstanding communication skills and record-keeping duties relative to law enforcement and emergency service/public safety applications.
  • Responds to inquiries and/or provides information relative to service incidents; provides information to other dispatchers, Divisions, or Agencies in accordance with department and division policy.
  • Able to multi-task duties and maintain a calm, professional demeanor while working under stressful situations. Employees may be required to work overtime.
  • This position is considered an “Essential Employee” during times of severe weather or other emergency conditions for the continued operation of critical functions and for special emergency preparedness functions.
  • Will perform all duties as assigned.

Requirements:

  • Requires a High School Diploma or a GED.
  • Two (2) years of Customer Service experience.
  • Forty-eight (48) semester hours of college credit, in any area of study, from an accredited college or university may be substituted for two years of experience. OR
  • Completion of an approved Texas Commission on Law Enforcement (TCOLE) curriculum Telecommunicator licensing course from an accredited college or university may be substituted for two (2) years of experience.
  • Must provide certification of successful completion of, or complete within one year of employment, the Basic Telecommunicator proficiency certification per Texas Commission on Law Enforcement (TCOLE) requirements; and successfully complete a telecommunicator training program.