911 Public Safety Telecommunicator

Helotes, TX
Helotes Police Department

Salary: $17.50-$17.61 per hour.

Position Summary:

Responsible for performing technical radio communications involving the deployment of police, fire, public works, animal control, code enforcement, and EMS personnel according to request for service.

Essential Functions:

  • Provides extensive support to the community and all emergency services providers.
  • Effectively communicates and disseminates information accurately.
  • Provides exceptional response to all calls for emergency services and citizen complaint resolutions.
  • Answers calls for service, prioritizes and accurately communicates emergency information and determines and directs appropriate resources to a reported incident.
  • Assigns emergency and non-emergency field units, as appropriate, to the incident.
  • Maintains communications with police, fire, emergency medical service and other personnel, providing necessary support to field personnel via radio, telephone, computer and MDT’s.
  • Maintains the status and locations of all field units.
  • Enters, updates, retrieves and communicates crime-related information from computer databases and the TLETS information system.
  • Maintains detailed information utilizing the computer-aided dispatch module of the records management system.
  • Follows all procedures in place relating to data entry to ensure consistency of data entry and to enhance retrieval ability.
  • Effectively utilizes TCIC/NCIC/TLETS for all searches relating to vehicle registration confirmation, stolen/wanted searches, driver’s license checks, computerized criminal history records, administrative messages, stolen/wanted confirmations and other system transactions.
  • Provides support to the vehicle impound program by entering abandoned and impounded vehicle information into TCIC, as required.
  • Maintains files on all impounded vehicles and releases impounded vehicles to owners providing proof of ownership and paying the required impound and towing fees.
  • Performs a variety of record keeping, filing, indexing and other general clerical work, as necessary or required.
  • Maintains databases for, but not limited to, parking permits, alarm permits, animal control impound/lost/found.
  • Required to assist in other duties as assigned.

Requirements:

  • High School Diploma or GED.
  • One (1) year of experience in public safety telecommunications or TCOLE Basic Telecommunicator license preferred.
  • Bilingual (English/Spanish) preferred.
  • TCOLE Telecommunicator certification.
  • TCIC/NCIC certification or receive certification within one year of employment.
  • Telecommunications Operator certification or receive certification within one year of employment.
  • Prefer Emergency Medical Dispatch certification or the ability to receive certification within one year of employment.
  • Prefer T-CPR certification or the ability to receive certification within one year of employment.
  • Prefer Fire Service Dispatch certification or the ability to receive certification within one year of employment.
  • Prefer Law Enforcement Dispatch certification or the ability to receive certification within one year of employment.
  • Must possess and maintain current BLS CPR certification.
  • Must possess and maintain a valid class ‘C’ Texas Drivers License.
  • All certifications and licenses must be current and valid.