911 Operator / Police Department / Communications #8648

Cape Coral, FL
Cape Coral Police Department

Salary: $37,939.20 – $59,363.20 Annually

Essential Functions:

  • Monitors and responds in an appropriate manner to 9-1-1 emergency and non-emergency telephone lines and TDD devices for incoming requests for service of the City’s law enforcement, fire/rescue and emergency medical agencies.
  • Responds quickly and correctly to calls, assumes control of the conversation in order to obtain accurate information from callers and correctly transfers the information into a computer while talking and assessing the priority of the request for service.
  • Answers all incoming calls to the City’s 911 center; disseminates information and performs routine clerical tasks.
  • Perform other related duties as required.

Requirements:

  • High school diploma/GED.
  • One (1) year of experience in computer use.
  • Cape Coral Police Department 911 Public Safety Telecommunicator training program certificate within six (6) months of hire or promotion.
  • Florida Public Safety Telecommunicator certificate within six (6) months of hire or promotion.
  • FCIC/NCIC certificate within six (6) months of hire or promotion.
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