911 Emergency Telecommunications Dispatcher

Brookline, MA
Brookline Police Department

Salary: $25.09 – $29.35 hourly

Position Summary:

The Brookline Public Safety Communications Center is seeking dedicated and passionate individuals to join our team as full-time Emergency Telecommunications Dispatchers. As a 911 dispatcher, you will play a crucial role in ensuring the safety and well-being of our community by coordinating emergency responses and providing vital support to public safety personnel.

Essential Functions:

  • Emergency Response Coordination: Transmit requests for service to the appropriate location and deploy public safety personnel and equipment.
  • Communication: Announce call letters, respond to complaints calmly, and keep dispatched personnel informed of all relevant facts.
  • Technical Proficiency: Operate various public safety communications equipment, including radios, telephone systems, computer systems, and more.
  • Knowledge: Acquire a thorough understanding of the community’s layout to maximize dispatch accuracy and speed.
  • Monitoring: Utilize CAD systems, monitor fire and police digitizer systems, CCTV, and NCIC/CJIS computer systems.
  • Support: Assist other personnel in operations duties and perform any other tasks assigned by the Chief of Police or Commanding Officer.

Requirements:

  • Education: High School Diploma or GED.
  • Skills: Ability to handle multiple incidents simultaneously in a stressful environment. Superior keyboard, computer, and communication skills.
  • Experience: Preferred but not required.
  • Availability: Must be available to work all shifts, including nights, weekends, holidays, and mandatory overtime.
  • Assessment: Candidates for the Emergency Telecommunications Dispatcher position must successfully pass a computer-based pre-employment assessment in order to be considered for employment.
  • Background Check: Candidates must undergo a thorough background investigation, including employment, financial, and criminal checks.