911 Emergency Dispatcher (Communications Officer)

Florence, OR
Florence Police Department

Salary: $47,528.00 Annually.

Essential Functions:

  • When the phone rings, you’ll be there to answer. Whether it’s a frantic 911 call or a general inquiry, you’ll be the reassuring voice on the other end. With compassion and clarity, you’ll extract vital details and dispatch them to the officers in the field.
  • Multitasking is your superpower. Imagine monitoring multiple officers and agencies, maintaining records, and ensuring every piece of the puzzle fits together perfectly. Your ability to switch gears mid-task will keep things flowing seamlessly.
  • Stressful situations are just another part of the job. Picture yourself talking individuals through emergencies, calmly obtaining and delivering crucial information.
  • In the world of public safety, accurate records are your manuscript. You’ll record and recall every detail with precision, ensuring that every chapter of our story is documented clearly and concisely.
  • You are the gatekeeper of calls for service. You’ll prioritize each one, ensuring that the right people respond at the right time. Your decisions will make the difference in our community’s safety.
  • Responding to requests from officers in the field, you’ll query databases for information. Your skills at analysis will unveil crucial details, aiding our officers in the field.
  • Monitor prisoners through video feeds, perform necessary searches when officers are unavailable, and ensure the safety of all within our walls.
  • Maintaining confidentiality and adhering to professional ethics standards is your code of honor. Your integrity is your most important attribute.
  • Every encounter is an opportunity to shine. You’ll provide excellent customer service to both internal and external customers, representing our values and mission to the community.


  • 1+ years of verifiable experience in a fast-paced public contact environment, including clerical computer entry and multi-line phone experience.
  • High school diploma or equivalent.
  • Eligibility to obtain Criminal Justice Information System clearance and pass a background/criminal history check, including psychological exam.
  • Knowledge of customer service techniques and strong communication, time management, and technology skills.
  • Ability to attend DPSST Communications Officer Academy and complete necessary training.

Preferred Requirements:

  • Bi-lingual ability in Spanish and English.
  • Any higher-level educational degree.
  • Knowledge of/experience with modern law enforcement principles, procedures, techniques, and equipment.
  • Knowledge of/experience with multi-line telephone systems, radio dispatching, and multi-tasking-divided attention skills.