911 Emergency Communications Technician I
Salary: $52,481.00 – $59,411.00 Annually.
Essential Functions:
- Receives requests for emergency services via telephone, radio, and computer.
- Accurately and quickly enters into a computer or records manually information needed to dispatch according to established protocol.
- Supplies additional information to appropriate dispatch points as required.
- Logs, manually or electronically, calls for dispatch handled and actions taken.
- Receives and handles requests for non-emergency assistance and information.
- Relays information or requests to other jurisdictions or agencies via radio or telephone.
- Provides first aid and basic life support instructions to callers from established guidelines.
- Operates radio transmitter and receiver to dispatch fire, police, or EMS personnel and equipment to life or property-threatening emergency and non-emergency situations.
- Determines and coordinates response of equipment according to established protocol.
- Monitors and accurately records status and location of units electronically or manually.
- Supplies and/or relays information to appropriate Fire, EMS, and Police elements. Monitors Fire/EMS or Police calls of adjacent jurisdictions.
- Uses a variety of computer systems to access sensitive information pertaining to motor vehicle registrations and warrants.
- Uses maps and other reference materials when necessary to determine correct location of response.
Requirements:
1. Be at least 18 years of age at time of appointment.
2. Have a high school diploma, GED, or an appropriate equivalent.
3. Complete and pass additional testing onsite at the Computer Training Center.
4. Complete and pass a comprehensive background investigation; and
5. Pass a physical and medical examination.