911 Emergency Communications Technician I

Towson, MD
Baltimore County Sheriff

Salary: $52,481.00 – $59,411.00 Annually

Position Summary:

Under general supervision, operates a variety of radios, telephones, keyboards, computers and other electronic devices in the County 911 Center in order to receive and respond to requests for emergency assistance, and to dispatch Fire/EMS or Police units to alleviate situations that endanger or potentially endanger, lives and/or property in Baltimore County.

Essential Functions:

  • Receives requests for emergency services via telephone, radio, and computer.
  • Accurately and quickly enters into a computer or records manually information needed to dispatch according to established protocol.
  • Supplies additional information to appropriate dispatch points as required.
  • Logs, manually or electronically, calls for dispatch handled and actions taken.
  • Receives and handles requests for non-emergency assistance and information.
  • Relays information or requests to other jurisdictions or agencies via radio or telephone.
  • Provides first aid and basic life support instructions to callers from established guidelines.
  • Operates radio transmitter and receiver to dispatch fire, police, or EMS personnel and equipment to life or property-threatening emergency and non-emergency situations.
  • Determines and coordinates response of equipment according to established protocol.
  • Monitors and accurately records status and location of units electronically or manually.
  • Supplies and/or relays information to appropriate Fire, EMS, and Police elements. Monitors Fire/EMS or Police calls of adjacent jurisdictions.
  • Uses a variety of computer systems to access sensitive information pertaining to motor vehicle registrations and warrants.
  • Uses maps and other reference materials when necessary to determine correct location of response.

Requirements:

  1. Be at least 18 years of age at time of appointment.
  2. Have a high school diploma, GED, or an appropriate equivalent.
  3. Complete and pass additional testing onsite at the Computer Training Center.
  4. Complete and pass a comprehensive background investigation; and
  5. Pass a physical and medical examination.
  6. All applicants must be of good moral character and emotionally stable, as determined by a comprehensive background investigation and drug test.