911 Emergency Communications Operator Recruit

Laramie, WY
Laramie Police Department

Salary: $44,420.

Position Summary:

The City of Laramie is accepting applications for a 911 Emergency Communications Operator Recruit. Qualified candidates not selected for the current opening will remain on an eligibility list for one year. This position will provide a critical link in the City and County’s ability to deliver law enforcement, fire, and emergency medical services, by being the first and most vital contact with citizens in need.

Essential Functions:

  • Quickly and accurately obtain and disseminate exact information from one or more sources simultaneously.
  • Work as part of a team and work with a variety of personalities and temperaments on a long term basis.
  • Answer incoming 911 and non-emergency telephone calls while remaining calm.
  • Provide medical pre-arrival instructions as necessary during life threatening situations.
  • Assertively and compassionately gain the trust and control hysterical and/or hostile citizens without taking personal offense.
  • Make multiple entries into a complex computerized dispatch system.
  • Comply with a multitude of confidentiality laws regarding highly sensitive and personal information.
  • Control emotions under extreme pressure while taking and/or dispatching a variety of high stress calls for service.
  • Complete a minimum of 12 weeks of in house training; within two years of hire date, attend Wyoming Law Enforcement Academy for a 2-week certification course.

Requirements:

  • High school diploma or GED equivalent.
  • Experience with computers.
  • Minimum typing speed of 40 words per minute.
  • Strong multitasking skills.
  • Excellent communication and customer service abilities.