911 Dispatcher
Full-Time 911 Dispatcher–LCPEA Union
Compensation: $26.43 – $32.13 per hour
(LCPEA 2023/24 Wage Scale)
OPEN UNTIL FILLED
Lincoln City’s 911 Dispatch Operators are part of the LCPEA Union. Additional testing must be completed prior to the closing date of this announcement in order to be considered. Please see the full summary for details.
The City of Lincoln City Police Department is currently accepting applications for one full-time 911 Dispatcher position.
Benefit Information:
Medical, Dental, Vision, Paid Vacation, Paid Holiday, Sick Leave, Life Insurance, Long Term Disability, Public Employee Retirement System, Deferred Compensation Plan, Flexible Spending Accounts, Employee Assistance Program, and much more!
HOW TO APPLY
The Lincoln City Police Department works with the National Testing Network in an ongoing recruitment effort. If no positions are currently open, applications will be kept on file until an opening occurs.
The process to apply has changed from prior recruitment rounds—please read all instructions carefully and be sure to complete each step.
Application is a two-step process:
- An online application must be completed and all required materials submitted via the City’s web portal by the closing date noted on an open recruitment. Open recruitments may be found here: https://secure3.entertimeonline.com/ta/6119466.careers?CareersSearch
The following items must be included with the City application for consideration and advancement to the next step of the recruitment process:
- Online application
- Résumé required (please attached)
- Evidence of typing proficiency–A free typing test and certificate are available at www.typing.com. Typing test must be dated within one month of application. Qualified applicants must have a typing score of 35 words per minute with 85-90% accuracy. Attach the certificate to your resume for upload.
Applications will be screened for qualifications before being considered for advancement.
- A pre-employment emergency communications exam is required. Full testing services are now offered through National Testing Network, Inc. To schedule a test, go to nationaltestingnetwork.com, select Emergency Communications Jobs and sign up for the Lincoln City Police Department.
What to expect at the www.nationaltestingnetwork.com website:
- Completion of the application process for testing.
- Review all information related to the Lincoln City Police Department Dispatch position, including minimum requirements, salary and benefits.
- Detailed information about the testing process for emergency communications.
- Opportunity to take online practice tests at frontlinetest.com.
- Schedule your own convenient test time. Tests are offered multiple times a week, including Saturdays.
Upon completion of the exam, all candidate scores are automatically forwarded to the Lincoln City Police and Human Resources Departments. Candidates who attain a passing score on the entry level exam will be placed on the department’s eligibility list. The Lincoln City Police Department will contact candidates on the list and will invite them to continue to participate in other stages of the department selection process. The City of Lincoln City requires applications to be completed and turned in before the closing date on the posting.
National Testing Network is a service provided to conduct pre-employment testing in a standardized, professional environment. National Testing Network does not replace the Lincoln City Police Department’s responsibility and decision making in the testing process. All candidate results are provided to the Lincoln City Police Department where the final decisions are made. Candidates must keep in mind that they have to pass a DPSST training period as part of the minimum qualifications for employment.
Applicants must obtain a score of at least 75% in each category tested in order to be considered for the next step.
Final Candidate: A conditional job offer will be extended to the final candidate. This offer is subject to the successful completion of a background investigation, psychological examination, and a pre-employment medical examination. Once complete, a starting date will be determined.Hired individuals are required to attend the Dispatcher Academy class at the DPSST headquarters located in Salem, Oregon. This includes a three-week basic telecommunications course and a three-day emergency medical dispatcher class. Class attendance dates are dependent on DPSST Academy availability.
The hiring process can take anywhere from 6 to 8 weeks upon a conditional job offer.
Questions about the recruitment should be directed to:
Abigail Edwards, Director of Human Resources
aedwards@lincolncity.org
541-996-1201
Requirements
JOB QUALIFICATION REQUIREMENTS:
MANDATORY REQUIREMENTS: Demonstrated excellent written and verbal communication skills. This includes advanced knowledge and application of English grammar and spelling. Proven ability to receive and assimilate information quickly and in times of stress and exercise good judgment and decision-making. General knowledge of emergency service organizations and functions, including care and use of electronic communications equipment, record keeping and filing systems. High school education or equivalent supplemented by additional related training and one year general office experience or any satisfactory combination of experience and training that demonstrates the knowledge, skills and abilities to perform the above duties. Typing speed of at least 35 words per minute. Ability to multi-task under stressful conditions or during emergencies while remaining calm and focused. Must be able to work varied shifts, holidays and weekends. Must be able to respond to requests to work on short notice and be available for mandatory overtime and shift extensions.
SPECIAL REQUIREMENTS/LICENSES: Must be able to obtain LEDS certification within 6 months of hire and attend DPSST Telecommunicator and Emergency Medical Dispatch training within 12 months of employment. Must also possess a current CPR/First Aid card or the ability to obtain one within six (6) months of employment and the ability to maintain one throughout employment.
DESIRABLE REQUIREMENTS: Previous experience in an emergency service environment. Possession of LEDS certification.
PHYSICAL DEMANDS OF POSITION: While performing the duties of this position, the employee is frequently required to sit, communicate (hear and speak) and reach and manipulate objects, tools or controls. Duties involve moving materials weighing up to 10 pounds on a regular basis. The employee must be able to wear a headset during the entire shift. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, dispatch equipment, etc.
WORKING CONDITIONS: Usual office working conditions. The noise level in the work environment is not typical of most office environments due to communications equipment and other voices.
Summary
PURPOSE OF POSITION: In a multi-agency dispatch center, receive calls from the public regarding crime and emergency situations, dispatch appropriate safety service response, maintain records of actions taken, monitor, and operate various radio and computer equipment.
ESSENTIAL JOB FUNCTIONS:
Receive incoming 911 and other telephone calls/reports on emergency situations. Radio broadcast response instructions to affected safety service unit.
Provide emergency medical information to callers as necessary.
Monitor radio frequencies of City and other public jurisdictions and maintain communication channels.
Operate CAD, LEDS and NCIC computer terminal and respond to field requests for information on persons and property.
Retrieve information on wants and warrants, vehicle registration, driver’s license data, criminal history summaries and law enforcement reports.
Review and ensure accuracy of information and enter data to computer.
Maintain departmental logs, forms, indices and files related to departmental functions.
Type various reports as required. Code, copy, file and distribute/route a variety of records and reports.
Retrieve information from computerized law enforcement records systems, police files, etc. and provide to appropriate and/or requesting party. Ensure proper disclosure in accordance with State law and police regulations.
Maintain cooperative, positive and professional working relationships with City staff, other organizations and the public.
Follow all safety rules and procedures for work areas.
Other related duties as assigned.
AUXILIARY JOB FUNCTIONS: Provide assistance to other staff as workload and staffing levels dictate. Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility. Maintain work areas in a clean and orderly manner.
SUPERVISORY RESPONSIBILITIES: Supervision is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel on department policies and practices.
SUPERVISION RECEIVED: Works under the general supervision of the 911 Operations Manager.
APPLY AT : https://secure3.entertimeonline.com/ta/6119466.careers?CareersSearch