911 Dispatcher

Roanoke, TX
Roanoke Police Department

Salary: $57,127.20 – $76,550.24 Annually

Closing Date: 3/14/2025

Position Summary:

Under direct supervision of the Communications Supervisor or their Designee, operates equipment and coordinates all emergency and non-emergency calls coming into the Police Department for Police/Fire/EMS services. Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills.

Essential Functions:

  • Answers multi-line, NG911 emergency and non-emergency calls, and dispatches and deploys public safety personnel to calls for service.
  • Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions.
  • Operates multi-channel public safety radio system.
  • Assists with and records requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system.
  • Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public.
  • Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s).
  • Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system.
  • Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance.
  • Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.
  • Comprehends and applies city ordinances, policies and procedures.
  • Monitors National Weather Service.
  • Operates City Emergency Warning System and notifies key personnel and other agencies in emergency operation situations.
  • Maintains strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department.
  • MUST WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS; NIGHTS, WEEKENDS, AND HOLIDAYS AND ACCEPT ON-CALL DUTY STATUS. Shifts will include eight (8), ten (10), or twelve (12) hour schedules.

Requirements:

  • High school graduate or GED equivalency is required.
  • Six months or more of municipal or county Police, Fire, and Enhanced NG911 dispatching experience is preferred.
  • Current and active Telecommunicator license as issued by the Texas Commission on Law Enforcement required, OR successfully obtain TCOLE Telecommunicator license within one (1) year from date of hire. TCOLE Telecommunicator license requires U.S. Citizenship, and the passing of the State licensing exam after completion of mandatory courses. These courses include, but are not limited to: CPR, Basic Telecommunicators Certificate Course, Crisis Communications, TDD/TTY for Telecommunicators, Personnel Orientation, and Telecommunications Field Training. All mandatory training is arranged and paid for by the City.
  • Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity.
  • Must have a valid Texas Driver’s License and driving record must be in compliance with City of Roanoke policy.
  • Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test.
  • Must be able to work various shifts including nights, holidays and weekends.
  • Must train, test and certify as an Emergency Medical Dispatcher (EMD) per International Academies of Emergency Dispatch and Priority Dispatch standards.