911 Dispatcher

Centennial, CO
Arapahoe County Sheriff's Office

Salary: $22.46 – $37.72 hourly / $46,717 – $78,458 annually.

Closing Date: April 22, 2024.

Position Summary:

Under the general supervision of an Emergency Communications Supervisor, this position performs critical public contact and communications work necessary for the dispatching of the Agency and related cities services to emergency and non-emergency situations, providing operational data to agency personnel.

Essential Functions:

  • Answer emergency and non-emergency calls and requests for law enforcement services, receiving essential information relating to the situation.
  • Enters call information into computer aided dispatch equipment (CAD) to dispatch deputies and officers to emergency and non-emergency situations.
  • Utilizes computer/teletype systems to query and enter operational data.
  • Searches agency files and records to locate and relay operational data and information to agency personnel.
  • Uses maps, map books, computerized maps, and the Internet to determine jurisdictions and properly locate call locations.
  • Updates patrol line-ups to correctly reflect Patrol personnel on duty and the corresponding assigned vehicle.
  • Answers agency business telephone calls; provides routine data and information to telephone inquiries; may transfer/direct inquiries to proper agency staff; may refer telephone calls to responsible outside state, court, agencies, departments, and/or individuals.
  • Monitors and updates CAD with the latest information to remain current with call for service activity and officer’s status.
  • Monitors alarm systems.
  • Conducts and/or participates in daily and monthly equipment and operator testing to include TTY equipment and individual performance.
  • Utilizes computer systems to make emergency and non-emergency notifications.
  • May assist in conducting training of new Emergency Communication Specialists.
  • Operates computers and standard office equipment, including commonly used computer software programs, as well as any other standard office equipment as required by the position.
  • Maintains regular and acceptable attendance at such level as determined at the Sheriff’s Office discretion.
  • Is available and willing to work such overtime per day or per week as the Sheriff’s Office determines is necessary or desirable to meets its needs.
  • Interacts effectively with others and exercises good judgment when dealing with people in sensitive situations.
  • May be assigned other duties as necessary.

Requirements:

  • High School Diploma or G.E.D. equivalent.
  • One (1) year of general public safety experience.
  • Any combination of education and experience that satisfy the requirements of the job as approved by the Sheriff.
  • Must possess CPR, AED and First Aid certification within the initial status period.
  • Must possess CBI Operator Security Number (OSN) within the initial status period
  • Must meet the minimum acceptable level of Keystrokes Per Hour (KPH).
  • Must be able to type 37 WPM corrected.

Preferred Requirements:

  • Public Safety Answer Point experience.
  • Emergency Medical Dispatch certification.