911 Dispatcher/Trainee

Baytown, TX
Baytown Police Department

Salary: $17.85 – $23.78 Hourly.

Position Summary:

The 911 Dispatcher/Trainee is responsible for receiving and answering emergency and non-emergency calls for law enforcement, fire and emergency medical services as well as city animal control and utilities service; identifies and dispatches appropriate public safety units; Because of the confidential and sensitive nature of information handled, you must comply with City and Baytown Police policies and procedures to ensure the safety of all public safety responders and the public.

Essential Functions:

  • Complete and maintain all testing, training and certifications as required by Baytown Public Safety Communications.
  • Receive and transmit telephone and radio emergency calls, as well as non-emergency calls/complaints/inquiries from the public.
  • Operate two-way radios, multi-line phone and teletype systems, computers and other complex equipment to quickly and correctly access information and respond to requests from law enforcement, fire and EMS.
  • Evaluate and prioritize calls based on urgency.
  • React quickly and correctly to emergency situations.
  • Operate computer systems including computer aided dispatch (CAD) with mapping.
  • Apply detailed procedures and policies from both structured situations, such as emergency medical dispatch / emergency fire dispatch (EMD & EFD), and in non-routine situations that require independent judgement, critical thinking and application of varied procedures and policies.
  • In an extreme emergency the 911 Dispatcher may not be able to leave their position for an extended period of time.
  • Performs all transactions as needed into local, state, and national Crime Information databases as dictated by the Texas Department of Public Safety (DPS). Transactions include, but are not limited to:
    • Hit confirmations, locate, entries, clearances, cancellations, administrative messages
  • Maintains proficiency and complete continuing education requirements mandated including, but not limited to:
    • TCOLE license
    • Call-taking protocol certifications
  • Reviews and maintains knowledge of all policies, procedures, memoranda, or directives that govern and regulate the operations of the Communications Division.
  • Performs all other related duties as assigned.

Requirements:

  • High School Diploma or equivalent (GED).
  • Ability to obtain a Texas Commission on Law Enforcement (TCOLE) Basic (or higher) Telecommunicator Certification within one (1) year of employment.
  • One (1) year of related customer service experience.
  • Must be able to pass CritiCall test, a complete criminal history background check, a polygraph and psychological screening with acceptable results.
  • Must be able to submit any and all required documentation as applicable, including High School Diploma/Equivalent, College Diploma, Birth Certificate, Completed waivers, etc.
  • Subject to random drug tests, including pre-employment.

Preferred Requirements:

  • One (1) year of related experience with extensive public contact or customer service which involving the operation of a multi-line phone system or radio communication system.