911 Dispatcher/Telecommunicator

Salary: $30.27 Hourly

Position Summary:

The Dispatcher/Telecommunicator is responsible for receiving incoming telephone calls regarding emergency and non-emergency police, fire, and ambulance service, entering information into a computer-aided dispatch (CAD) system, and dispatching emergency personnel. Full-time dispatchers are also responsible for performing data entry into a records system as well as other assigned duties.

Essential Functions:

• Receive incoming telephone and radio calls; transfer calls as necessary.
• Create calls in the CAD system, recording details of calls, dispatches, and messages.
• Dispatch emergency personnel as needed.
• Assist citizens at the dispatch window.
• Run queries on and enter people and articles into appropriate systems when needed.
• Complete and file reports as necessary.
• Check email and respond to correspondence.
• Make notifications to other agencies or city departments when necessary.

Requirements:

• Must be at least 18 years of age
• Must have a high school diploma or equivalent
• Job-related experience or training preferred
• Because this position has access to sensitive information, a pre-employment background check is required
• Must be able to work second shift, 3:00 pm-11:00 pm.
• Must be able to react quickly and effectively in stressful situations
• Must be able to absorb and retain detailed information
• Must have the ability to handle multiple tasks simultaneously
• Must have experience with or the ability to learn multiple computer systems, including CAD and TIME
• Must have knowledge of and experience with Microsoft Word and Outlook
• Must have excellent verbal and written communication skills
• Must have the ability to hear and understand the speech of another person and to understand the information presented.
• Must be able to speak clearly so others can understand you.
• Must be able to see details at close range.
• Must be able to keyboard in order to enter data into a computer.