911 Dispatcher

Ashland, WI
Ashland County Sheriff

Position Summary:

This position is to perform a wide variety of responsible duties under the supervision of the Director of Public Safety Communications, Chief Deputy and Sheriff. Shift responsibilities include operation of radio, telephone, and computer equipment at the County emergency 911 center. 911 Dispatchers receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. They relay information to law enforcement and emergency response personnel. 911 Dispatchers may maintain contact with callers until responders arrive. 911 Dispatcher will have many other duties and responsibilities as assigned and qualified.

Essential Functions:

  • Answers incoming emergency assistance calls. Independently assesses need and urgency of requests and situations and dispatches emergency response personnel including law enforcement personnel, firefighters, emergency medical personnel and others to incident/accident scenes.
  • Receives and accurately relays/transcribes information, messages and requests for the Communications Center. Enters data and information into Department and State computer databases.
  • Operates and maintains radio and telecommunication systems including computeraided dispatching equipment, mobile data computer messaging, State teletype, telephone device for the deaf (TDD), fax machines, telephones, emergency mapping systems and 911 systems.
  • Maintains knowledge of current emergency communication policies and procedures and has knowledge of state and local dispatch codes. Participates in on-going training.
  • Selectively answers telephone requests for information.
  • Performs emergency warning notifications.
  • Performs clerical and general office functions, including minor repair and maintenance.
  • Provides court testimony as required.
  • Monitors bank, business and residential alarms and notifies appropriate person/ agency as required.
  • Operates State TIME portal and enters warrants, stolen vehicles, missing persons and other information.
  • Maintains logs, records and files as required.