911 Dispatcher

Madison, AL
Madison Police Department

Salary: $41,531.36 – $46,743.84 Annually.

Position Summary:

This position is specialized work in receiving, processing and dispatching calls for service for police, fire and medical emergencies, and non-emergencies from the Huntsville Madison County 911 Center. Police Dispatcher must be willing to work irregular hours, extended hours, weekends and holidays, at time with little or no notice. The Police Dispatcher reports directly to the Police Communications Supervisor and/or Manager. This work involves the responsibility for operating a multi-channel two-way radio system; computer systems, receiving phone calls, and performing related clerical tasks. This position requires fast, efficient and accurate receiving of information, dispatching and processing of calls and messages to and from Police and Fire personnel, and other City personnel, as required. Calls and messages include routine reports, requests for information and those requiring emergency actions by Police and Fire Personnel. All work performed is accordance with established rules and regulations.

Essential Functions:

  • The Dispatcher is responsible for answering calls for service from citizens and dispatching Police Officers to emergency and non-emergency calls for service.
  • Processes and monitors Officer initiated activity.
  • Dispatches Fire Department apparatus and personnel; relays information to other Police and Fire agencies.
  • Monitors various radio frequencies.
  • Maintains records/logs as required.
  • Deals tactfully and courteously with the public and other City employees.
  • Evaluates information to determine jurisdiction, equipment and personnel to be dispatched.
  • Operates a variety of equipment including radio transmitters and receivers, radio consoles, virtual telephone, TTY (teletype for deaf), and other required equipment.
  • Operates data communications terminals and mobile data terminals to obtain information in response to requests from law enforcement personnel.
  • Performs miscellaneous clerical work.
  • Reports the need for radio and other equipment repairs.
  • Studies and maintains familiarity with major roads, streets, industrial plans, and buildings.
  • Performs other related duties of the position.
  • Activates tornado sirens.
  • Performs with a high level of accuracy.
  • Enters warrants into NCIC (National Criminal Intelligence Center); validates warrants, stolen articles, vehicles, weapons and missing persons that have been entered into NCIC for the State of Alabama.


  • Minimum age is 19 years of age with demonstrated dependability.
  • High School graduate or GED required.
  • Must successfully complete and retain certification for Emergency Fire Dispatch through the National Academy of Dispatch Protocols.
  • Possess the required educational level or its equivalent in order to perform and comprehend the required knowledge, skills and abilities.