911 Dispatcher

Mount Vernon, OH
Knox County Sheriff

Salary: $20.38 Hourly

Position Summary:

Under general supervision, the Communications Technician performs a variety of communication-related functions providing dispatch and other communication support services involving police, fire, emergency medical and other city public safety responders.

Essential Functions:

  • Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County
  • Dispatches appropriate personnel to calls for service
  • Maintains contact and provides information to coordinate on-site activities of personnel
  • Operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data
  • Receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.)
  • Collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel
  • Understands state and local laws and prepares relevant documentation
  • Receives and screens emergency telephone calls
  • Provides medical, fire and law enforcement advisement to callers
  • Enters and retrieves information into and from computer
  • Receives and understands location-based information to assist in dispatch
  • Receives and understands GIS, mapping and aerial photographic information
  • Monitors businesses and residential premises burglar and fire alarm systems
  • Monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives
  • Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature
  • Maintains record of communications; keeps logs of daily events; and processes daily report
  • Assists with the training and development of new employees and/or co-workers
  • Attend required trainings or organizational meetings as scheduled
  • Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g., government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system
  • Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; attends training as required
  • Meets all job safety requirements and all applicable safety standards that pertain to essential functions
  • Demonstrates regular and predictable attendance
  • Performs other related duties as assigned

Requirements:

  • Must have high school diploma or equivalent.
  • Must possess or have ability to obtain Emergency Medical Dispatch certification; must possess or have ability to obtain American Heart Association CPR certification; must possess or have ability to obtain Telecommunicator I certification (APCO); must possess or have ability to obtain L.E.A.D.S. Basic Operator certification (ODPS); must possess or have ability to obtain NIMS 100, 200, 700 and 800 certifications (FEMA).
  • Must have reliable transportation to work and off-site trainings as required.
  • Must meet and maintain all required licenses and certifications as a condition of employment. Pursuant to the employee contract, all non-probationary employees must reside within Knox County, any county contiguous to Knox County, or within a fifty (50) mile radius from the Knox County Courthouse.