911 Dispatcher

Salary: $33,418.35 annually

Position Summary:

Under direct supervision of the Communications Supervisor(s), responds to emergency and nonemergency calls and dispatches needed services. Directs call to appropriate law enforcement, fire department, and EMS calls. Data entry and Inquires into the National Law Enforcement computer systems

Essential Functions:

• Receive and evaluate 911 calls and non-emergency calls from the public requesting law enforcement, fire, and/or medical emergency assistance.
• Input and transmit call information using a computer terminal keyboard.
• Refer callers to appropriate agencies.
• Verify and/or input data as requested by deputies in the field.
• Operate two-way radios to dispatch units to calls throughout the county and receive/communicate information.
• Utilize multiple computer monitors and software from which you will update and monitor call status, transmit and receive data.
• Notify different agencies of services requested by personnel in the field.
• Enters, maintains, updates and researches information in TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.
• Ensures telephone and computer dispatch equipment is operational.
• Researches and responds to inquiries from other law enforcement agencies and departments.
• Assists with training and cross-training other employees.
• Performs duties required for accreditation process.
• All other duties assigned by Communications Supervisor.

Requirements:

• High School Diploma or GED
• Must be able to work days and/or nights
• Must be able to work holidays, weekends, and overtime including days off
• Must be able to multitask and work under high stress levels for 8-12 hours