911 Dispatcher

Sebastian, FL
Sebastian Police Department

Salary: $42,432.00 Annually.

Position Summary:

Under the direction of the Public Communications Supervisor, this position is responsible for receiving information from the public, Law Enforcement Officers, various law enforcement agencies and other agencies in both emergency and non-emergency situations. Performs tasks simultaneously, such as listening to the radio, entering information into the Computer Aided Dispatch System (CAD), Florida Crime Information Center (FCIC), National Crime Information Center (NCIC), Criminal Justice Network (CJNET), and answering regular and/or 911 phone lines. Employees in this classification function in an entry level capacity while participating in in-house training programs to acquire specialized knowledge of the Communications Center. Upon acquiring essential knowledge, incumbents perform progressively more responsible duties and function under general supervision. Performs any other duties as directed.

Essential Functions:

  • Monitors all radio channels for the agency in addition to all Fire and EMS channels for calls dispatched by the Sheriff’s office within the city limits.
  • Answers emergency and non-emergency calls for service, and dispatches officers to calls. Answer phone requests for referrals and information and relays that information to the correct individual(s). Answers Officers radio requests and transmissions, and responds according to the department’s policies, procedures, rules, and the regulations of the FCIC/NCIC. Assists the public by disseminating accurate and appropriate information, as dictated by the nature of the call.
  • Responds to and performs follow-up on public inquiries, unit inquiries, and inter-agency inquiries regarding information to be obtained, relayed, and/or disseminated to proper entities.
  • Acts as the Police Department’s switchboard. Supplies telephone directory services for the department, its members, and members of the public. Interprets maps and provide clear directions when needed. Responsible for issuing spare keys and maintaining the key box for the department. Also responsible for specialized clerical and public contact work in receiving and transmitting messages for the department.
  • Receives and accurately registers complaints in CAD; logs radio transmissions by inputting call information into CAD. Operates manual system in the event of CAD and/or computer failure.
  • Searches for and retrieves information from in-house and remote databases. Runs FCIC/NCIC and Driver and Vehicle Information Database (DAVID) computer checks, teletypes other agencies for information and confirmations. Assists officers and other department personnel within the means provided in the Communications Center.
  • Calls out agencies as needed, such as taxis, tow trucks, ambulance/fire, animal control, code enforcement, victims advocate, state attorney, probation office and the hospitals to notify them of pending situations that will require their assistance.
  • Responds to walk-in citizens. Monitors equipment for malfunctions. Monitors cameras and alarms for Police Department, City Hall, Airport, evidence compound, and Communication Center i.e., generator alarm, fire alarm, booking etc., and dispatches the appropriate personnel when needed. Controls the doors to the booking, holding cells, hallways, entry/exit, sally port gates, and the parking lot gates.
  • Maintains required logs and related records such as: tows, private property tows, private investigators, repossessions, keys etc.
  • Maintains and tracks all officers and volunteers on duty. Communicates with the news media.
  • Operates other related equipment, i.e., facsimile, copy machine, scanners, shredder, radios, TDD (Telephone Device Hearing Impaired), printer, computers, copiers, and telephone.
  • Participates in in-house training to develop specialized unit knowledge for the purpose of acquiring progressively responsible duties.
  • Assists other unit personnel in supporting efficient functioning of the work unit.

Requirements:

  • High school diploma or equivalent; and six (6) months of experience in clerical, data entry, public contact, and/or customer service work.; or an equivalent combination of education and experience.
  • Possession of or ability to obtain FCIC/NCIC training Certification within six (6) months to one (1) year of hire.
  • Possession of a valid, State of Florida driver’s license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment.