911 Dispatcher

Lancaster, TX
Lancaster Police Department

Salary: $24.97 Hourly.

Position Summary:

Receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services.

Essential Functions:

  • Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.
  • Questions callers to determine location and seriousness of emergency and response needed.
  • Enters information into computer-aided dispatch system.
  • Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel, and equipment and to relay instructions or information to remote units.
  • Provides pre-arrival instructions to caller, including CPR.
  • Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
  • Relays information between hospital staff and emergency medical technicians at site or in ambulance.
  • Provides preliminary first aid instructions before paramedic truck or ambulance arrives.
  • Transmits and receives messages between divisions of own agency and other law enforcement agencies.
  • Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.
  • Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
  • Enters, updates, and retrieves information from a variety of computer systems.
  • Answers or forwards non-emergency requests for assistance.
  • Tests communications and alarm equipment and backup systems to ensure serviceability.

Requirements:

  • High School Diploma or GED and a combination of one year of clerical; computer operation; heavy telephone/public contact or related experience.
  • Thirty (30) semester hours of college credit may substitute for one year of required experience.
  • TCOLE Operator’s Certification preferred but not required.
  • A valid class C driver’s license with a clean driving record is a requirement of this position.
  • CPR Certification preferred.