911 Dispatcher

Salary: $32,681 – $36,023

Position Summary:

The purpose of this position is to perform specialized public contact work in receiving and transmitting messages for the County’s emergency services and other duties associated with the E911 Communication Center.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Essential Functions:

• Receives, interprets, classifies, prioritizes, and responds to calls of a routine and emergency by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required, expeditiously and accurately.
• Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations.
• Tracks status and availability of emergency service units.
• Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.
• Compiles data from records kept into various daily, monthly, or other periodic reports.
• Maintains communications records and files.
• Assists the public with transactions and information relating to police and fire activity and county services.
• Dispatches medical emergencies and provides pre-arrival instructions.
• Provides information to units in areas such as warrants, vehicles, driver’s licenses and criminal history.
• Operates a multiple computer system utilizing various programs simultaneously.
• Performs related work as assigned.

Requirements:

• High School graduation or GED equivalent.
• Perform sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations
• Public Safety Telecommunicator Certification
• APCO Emergency Medical Dispatch
• CPR Certification
• NCIC Certification