911 Dispatcher 1

Rapid City, SD
Pennington County Sheriff

Salary: $22.34 Hourly.

Position Summary:

The role of the Dispatcher 1 is to work with first responders and emergency services personnel in a collaborative effort to protect the lives, health, safety and property of the public. The Dispatcher 1 expeditiously receives, interprets, analyzes, and prioritizes emergent and non-emergent phone calls, and information applying profession best practices, independent judgement and problem-solving techniques. The Dispatcher 1 operates a set of talk groups or “radio channels”, strategizing and prioritizing Law Enforcement responses. The Dispatcher 1 uses problem solving, independent judgment and agency missions to determine the proper responses, while demonstrating the ability to monitor, report and respond to Officer Safety concerns.

Essential Functions:

  • Answers emergency 9-1-1 calls and non-emergency telephone calls from the public, triages the call and rapidly analyzes the information to calculate the appropriate response to include:
  • Evaluating situations to determine if the utilization of Crisis Intervention (CIT) methods are needed in order to deescalate situations prior to the arrival of Law Enforcement. Performs CIT methods as needed.
  • Evaluates situations and determines if pre-arrival instructions to ensure caller and scene safety are appropriate. Administers pre-arrival instructions as needed.
  • Researches and performs data analysis of information from local, state and federal records systems and databases. Evaluates and interprets the obtained information to identify potential danger and risk to public safety personnel. Determines the appropriate course of action based on the analysis of the information received.
  • Maintains, updates and validates information to ensure the accuracy of local databases and records information
  • Expeditiously reviews, interprets, analyzes and prioritizes law enforcement calls or requests for service applying agency missions, standard operating procedures, profession best practices and independent judgement to determine the most appropriate resource for response.
  • Applies independent judgement, agency mission and problem solving techniques to determine which unit will provide the most expedient response. Analyzes the information to determine if Officer Safety may be in jeopardy and dispatches additional resources as needed.
  • Demonstrates active listening, monitors routine and high priority radio transmissions, and interprets the information. Applies agency mission and problem solving to determine what actions need to be taken based on the radio traffic. Logs radio transmissions ensuring events are captured accurately and in totality and in-field requests for additional resources are entered and dispatched in an expedient manner.
  • Applies independent judgement to established agency policy to ensure status checks are performed to ensure Officer Safety.
  • Actively listens, oversees, directs and interprets emergency radio traffic.
  • Demonstrates the ability to maintain positive working relationships with co-workers, members of various user agencies, organizations, and the public.
  • Analyzes and interprets active warrants. Communicates warrant information to responders and confirms the validity of a warrant with the originating jurisdiction.
  • Coordinates responses with neighboring jurisdictions and Public Safety Answering Points (PSAPs.)
  • Demonstrates the ability to interpret oral and written communications, and apply independent judgement and problem solving techniques.
  • Possesses the ability to perform independently and as a team to obtain optimal results.
  • Demonstrates active listening and communication skills.
  • Attend meetings, events and additional training as required
  • Work rotating 8 or 12-hour shifts, 24 hours, 7 days a week, 365 days a year, including days, afternoons, evenings, nights, weekends and holidays as assigned to meet operational needs.


  • Must be able to frequently sit, walk, stand, bend, kneel, stoop, reach and lift, push or pull and use manual dexterity needed to operate a computer, telephone and radio.
  • Must be able to remain in a stationary position, answer phone calls, and perform data entry and/or keyboarding for the duration of an 8-hour or 12-hour shift.
  • Must be able to accurately and effectively communicate (hear, talk and comprehend) over the phone, radio, in person and in writing.
  • Must be physically capable of working rotating day and night shifts 24/7, day and night, rotating shifts.