911 Dispatch – Telecommunicator

Neillsville, WI
Clark County Sheriff

Position Summary:

911 Dispatch – Telecommunicators are sworn and under the general supervision of the Clark County Sheriff, Chief Deputy and Communications Captain. The 911 Dispatch role is to receive emergency and non-emergency requests for response via radio, telephone and computer aided dispatch systems; determine priorities; dispatches law enforcement and other emergency units, give first aid and emergency medical directions over the phone and maintain close contact with field units to monitor response progress. They have limited arrest authority and can make arrests in the courthouse.

Essential Functions:

  • Give first aid and Emergency Medical instructions over the phone.
  • Receive, transmit, relay, log and coordinate all complaints, inquiries, assistance calls and various communications with law enforcement and other county agencies.
  • Monitor emergency and general support radio frequencies and determine priorities of all calls and dispatch required units or agencies.
  • Maintain status and location control of all public safety personnel.
  • Maintain records of all radio dispatches received and transmitted, including telephone calls.
  • Assist members of the public who appear in person at the dispatch center, determine who the individual should be referred to and contact the appropriate department member.
  • Operate varied and complex police communication systems including two way radios, telephone and computer terminals.
  • Assist in maintaining certain files such as TIME and NCIC system records and county software requirement information to keep orderly records and log as required by law and department policy.
  • Communicate in a clear, concise manner to the public and other agencies to portray a professional and
    competent department image.
  • Coordinate complaints, inquiries and assistance calls with law enforcement and other county agencies.
  • Provide file and record management.

Requirements:

  • A High School Diploma or GED certificate (or equivalent combination of education and experience) is
    required.
  • A familiarity with computers, the ability to multi-task, type.
  • Possess excellent communication skills is a must. Telecommunicators must successfully pass and obtain EMD (Emergency Medical Dispatching) certification within the first year of employment.