911 Communications Officer/Dispatch
Salary: $22.75 to $30.00
Position Summary:
The 911 Communications Officer is responsible to receive complaints and requests for emergency services from citizens by telephone. They dispatch appropriate agencies when and where necessary; provide emergency medical instructions and dispatch pre-arrival instructions to callers when necessary. Duties include, but are not limited to, receive calls, relay instructions, record calls, coordinate emergency requests, transmit and receive messages between department and other law enforcement agencies, and monitor silent alarm systems.
Essential Functions:
- Receives phone complaints from public concerning crimes and law enforcement emergencies.
- Receives 911 calls from public concerning law enforcement and medical emergencies.
- Broadcasts orders to police radio patrol units in vicinity to investigate complaint and relays instructions or questions from patrol units.
- Records calls broadcasted and complaints received.
- Coordinates city and county law enforcement, fire, ambulance, and other emergency requests relaying instructions to units concerned.
- Transmits and receives messages between divisions of own agency and other law enforcement agencies.
- Monitors silent alarm systems to detect illegal entry into business establishments.
- Monitor National Weather Alert System and activate Outdoor Warning System when appropriate.
- Writes and completes daily activity reports.
- Enters warrants and protective orders into computers.
- Operates computer terminals and compiles data to produce technical reports for record keeping, type reports, tapes, and other documents.
- Prepares master case files and catalogs name file cards.
- Monitor all cameras for jail facility and Law Enforcement campus.
- May testify in court.
- Insures cleanliness of communications center.
Requirements:
- High school diploma or general education degree (GED).
- Proficiency in typing and computer skills (45 -50 wpm minimum required).
- Must have a valid Iowa Driver’s License and be insurable for driving under county insurance company policies.
- Applicant will be subject to psychological screening.
- Applicant will be subject to Criminal Background Check and reference checks.
- Applicant will be subject to post offer, pre-employment drug and physical testing.