911 Communications Officer (Dispatch)

Prosper, TX
Prosper Police Department

Salary: $24.04 – $29.25 Hourly.

Position Summary:

Under the direct supervision of the Communications Supervisor, responds to emergency and non-emergency calls and dispatches needed services or directs call to appropriate individual.

Essential Functions:

  • Answers emergency and non-emergency telephone lines at the Police Station.
  • Gathers information from callers including nature, severity, location and status of emergencies.
  • Assesses need for response and dispatches services accordingly.
  • Assists Police Officers and Fire/EMS Personnel by relaying information regarding calls for service.
  • Documents and corrects 911 location premise errors in CAD (Computer Assisted Dispatch).
  • Enters data and maintains CAD for alarm permits and cautionary information in alert files.
  • Notifies appropriate entities related to problems or complaints under their jurisdiction.
  • Answers Police Department administrative telephones and directs calls to requested or appropriate individual or department.
  • Enters, maintains, updates and researches information into TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.
  • Tests telephone and computer dispatch equipment at beginning of shift.
  • Researches and responds to inquiries from other law enforcement agencies and departments.
  • Completes data entry of police records and citations.
  • Must be able to work any shift, as needed, including nights, weekends, and holidays, to meet the needs of the Department, with or without reasonable accommodation.
  • Monitors several police, fire, and Town radio’s as required.
  • Performs other related duties as assigned.
  • Regular and consistent attendance for the assigned work hours is essential.


  • High School Diploma or G.E.D., and two (2) years data entry or customer service representative experience; or equivalent combination of education and experience.
  • Must obtain Texas Law Enforcement Dispatch Certification within six (6) months from date of employment. Preference may be given to applicants with current certifications.
  • Must obtain Emergency Medical Dispatch, TCIC/NCIC, Positron 9-1-1 equipment, and TDD (Telecommunications Device for the Deaf) certifications.
  • Must pass a pre-employment drug screening and/or post-offer hearing exam, psychological test, pass written comprehension/ suitability test, and pass background investigation and MVR check. The hiring process will also include a series of interviews, which must be successfully completed.
  • May be required to possess State of Texas Drivers License.