9-1-1 Telecommunicator (Lateral)

Salary: $61,407

Position Summary:

Glenview Public Safety Dispatch Center believes in providing that absolute best-in-class 911 experience to those we serve. We work tirelessly with our agencies and communities to be part of their organization. Aside for the core tasks of a Telecommunicator noted below, GPSDC provides public education for our communities through Government and Citizen Police Academies, School Visits, and attending community events such as National Night Out and Local Police and Fire open houses.

Essential Functions:

• Receive and process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services.
• Determine the location and nature of the emergency, establish priorities, and dispatch police, fire, ambulance or other emergency units as necessary in accordance with GPSDC’s policies, procedures and guidelines.
• Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police, fire and medical units.
• Monitor and process emergency alarms,
• Answer and process non-emergency calls for assistance.
• Enter, update and retrieve information from a variety of computer systems.
• Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
• Monitor multiple public safety radio frequencies.
• Operate a variety of communications equipment including Computer Aided Dispatch (CAD), radio consoles, telephones and other computer systems.
• Additional duties include monitoring dispatch equipment and systems; researching computer records, updating and maintaining computer files and databases; answering routine questions, and completing general office duties.

Requirements:

• Must have a minimum of 1-year full-time experience working as a 9-1-1 Dispatcher/ Telecommunicator.
• High school degree or equivalent required;
• Must have a clear speaking voice, good hearing, and excellent communication skills both orally and in writing.
• Attention to detail and ability to work successfully with other team members is a must.
• The ability to work effectively under sometimes stressful situations is a must.
• Successful candidate must be willing to work days, evenings, weekends, and holidays, and must be available for shift coverage with short notice or very short notice.
• Candidates must successfully complete the EMD and LEADS course as a part of the structured training program.